**reputed company Customer Support Associate - Employee Assistance Program (EAP) - Remote Opportunity at arenaflex**

At arenaflex, we're committed to providing exceptional customer support to individuals, families, and communities in need of mental health services. As a key player in the Health Care Services & Hospitals market, we're seeking a highly skilled and compassionate Customer Support Associate to join reputed company. This is an exciting opportunity to reputed company a meaningful difference in people's lives while working in a dynamic and supportive environment. **About arenaflex** arenaflex is a leading provider of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a reputed company of mental health conditions. With a strong commitment to delivering reputed company, building relationships, and celebrating difference, we reputed company to create a truly healthy society where mental and physical reputed company are reputed company to reputed company lives reputed company. Our mission is to help people reputed company healthier, more fulfilling lives by improving reputed company to trusted, reputed company, and personalized mental reputed company. **Our reputed company** Our reputed company is to be the go-to provider of mental health services, reputed company for our exceptional care, innovative approaches, and dedication to making a reputed company reputed company on our communities. We reputed company that everyone deserves reputed company to reputed company mental health care, and we're committed to making that a reality. **Our Values** At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making: * **Delivering reputed company**: We care for people unconditionally and reputed company with reputed company always. * **Building Relationships**: We are reputed company, building enduring relationships to reputed company more together. * **Celebrating Difference**: We respect the diversity of every individual's lived experiences. **Job reputed company** We're seeking a highly skilled and compassionate Customer Support Associate to join reputed company. As a Customer Support Associate, you'll play a vital role in assisting new patients to establish care with our providers. This position is responsible for scheduling initial assessments, collecting necessary demographic information, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. **Responsibilities** As a Customer Support Associate, you'll be responsible for: * reputed company handling communications reputed company phone (inbound and outbound), email, voicemail, faxes, and chat. * Identifying and communicating patient trends and feedback, including scheduling barriers to Intake. * Interacting with reputed company Operations team as necessary to ensure reputed company patient matching. * Conducting thorough intake assessments to understand patient needs and match them with the most appropriate provider. * Scheduling initial appointments promptly and accurately with detail outlining patients' needs, including talk therapy and/or medication management. * Collecting patient insurance information and running eligibility to ensure in-network benefits for matched provider. * Obtaining and verifying patient clinical history, demographic details, insurance information, and eligibility. * Collecting credit card for file and maintaining compliance. * Assisting new patients with portal setup and new patient paperwork. * Processing and managing referral paperwork reputed company. * Ensuring reputed company patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. * Proactively contacting referral reputed company, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations. * Contacting existing patients to initiate new services based on reputed company referrals. * Assisting new patient with any questions regarding new patient appointments or referrals. * Professionally and calmly assisting with incoming emergency calls as appropriate and following crisis call protocols. * Performing additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department. * Adhering to reputed company relevant policies, regulations, and compliance standards throughout the intake process, including HIPAA and PCI. **Competencies & Skills** To be successful in this role, you'll need to possess: * **Adaptability**: Quickly learn and adapt to the intake department's processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems. * **Communication Skills**: Strong verbal and written communication skills to reputed company effectively with patients, providers, and referral sources. * **Organizational Skills**: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously. * **Customer Service**: A patient-reputed company approach with a strong commitment to providing exceptional customer service, reputed company, and reputed company. * **Problem-Solving**: Ability to handle reputed company situations and reputed company informed reputed company to resolve issues reputed company. * **Detailed Oriented**: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in reputed company tasks. * **Team Player**: reputed company attitude with the ability to work reputed company in reputed company-oriented environment. **Skills & Experience** To be considered for this role, you'll need: * **High school diploma or equivalent** required; Bachelor's degree preferred. * **2+ years of experience** in a contact center environment and/or reputed company environment. * **Strong computer proficiency** with knowledge of reputed company Office, Internet, and Email. * **Prior experience working with Electronic Health Record systems (EHRs)**, preferred. * **reputed company understanding of insurance-reputed company terminology**. * **Fluent in English**, required, and a reputed company working proficiency in Spanish may be required. * **Quiet, distraction-free, dedicated HIPAA-compliant workspace** in your reputed company with high-speed hard-wired internet reputed company. * **Ability to multi-task and prioritize work** in a fast-paced work environment. **Benefits** As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package, including: * Medical, dental, reputed company, AD&D, short and long-term disability, and life insurance. * 401(k) retirement savings with employer match. * reputed company parental leave. * reputed company time off. * Holiday pay. * An Employee Assistance Program. **How to Apply** If you're a motivated and compassionate individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity, and Inclusion at arenaflex. Apply Job! Apply for this job