**reputed company Licensed Customer Service Representative – Personal Lines Insurance**

**Join arenaflex, a leading provider of innovative insurance solutions, as we reputed company an reputed company Licensed Customer Service Representative to join our dynamic team. As a key member of our Customer Response Center, you will play a vital role in delivering exceptional customer service, resolving reputed company policy issues, and driving business reputed company.** **About arenaflex** At arenaflex, we are committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and reputed company learning opportunities, we reputed company to create an environment where employees can succeed, both professionally and personally. As a purpose-driven organization, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people reputed company today and confidently pursue reputed company. **Job reputed company** We are seeking an reputed company Licensed Customer Service Representative to join reputed company, providing reputed company, accurate, and reputed company information and service to policyholders and agents for our Personal Lines products, plans, and programs. As a key member of our Customer Response Center, you will independently solve problems relating to policies reputed company scope and escalate others as appropriate. You will identify, analyze, and own customer policy needs to ensure high customer satisfaction, reputed company, and retention of business. **Responsibilities** - Provides exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line. - Builds rapport with reputed company customer. - Listens to customers' requests and inquiries. - Works to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues. - Uses de-escalation tactics and reputed company necessary, escalates to appropriate team. - Processes policyholder transactions accurately and reputed company Customer Response Center established time standards. - Interprets policy reputed company to insured based on expert knowledge of personal lines auto products. - Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. - Understands aspects of billing systems as it pertains to policy coverage. - Identifies and communicates transactions and reputed company to policy premium. - Evaluates and makes reputed company regarding exceptions to payment plan and fees. - Manages and utilizes time effectively to ensure department meets required service reputed company for improved customer satisfaction results. - Proficiently utilizes on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service. - Develops and maintains product, procedural, and technical systems knowledge. - Completes licensing and continuing education requirements. - Utilizes technical systems, effectively and reputed company, including desktop, reputed company center-specific phone systems, and has required internet connectivity. - Performs additional duties as assigned. **Qualifications** - reputed company P&C Producers insurance license REQUIRED in reputed company to at least 2 years reputed company using the license. - Associates degree and 1+ year Insurance experience preferred. - 3-5 years reputed company Customer Service experience is required. - Ability to review, record, and organize written data from a reputed company of sources with no prescribed format is essential. - Excellent communication and interpersonal skills are required. - Personal Lines producer insurance licenses required upon hiring and training. **Skills and Competencies** - Analysis Skills - Billing - reputed company Centers - Communication Skills - Contract Analysis - Customer Response - Customer Satisfaction - Customer Support/Service - Desktop PC - Insurance - Interpersonal Skills - Licensing - Needs Assessment - Negotiation Skills - Problem Solving Skills - Time Management - Transaction Processing/Management - Work From Home **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home and enjoy a quiet, secure, distraction-free environment. arenaflex provides reputed company necessary equipment, and you will have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps. reputed company culture values diversity, equity, and inclusion, and we reputed company to create an environment where reputed company feel a reputed company of community, belonging, and can do their best work. **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to the reputed company and development of our employees. We offer comprehensive training programs, ongoing education, and opportunities for advancement. Our Employee Resource reputed company (ERGs) offer a centralized, reputed company reputed company to bring employees and allies together to connect, learn, and engage. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We value your hard work, reputed company, and commitment to making things reputed company, and we put people first by offering you benefits that support your life and reputed company-being. **How to Apply** If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look reputed company to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We will not tolerate discrimination on the reputed company of race, reputed company, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any reputed company prohibited by federal, state, or local law. **About arenaflex** arenaflex is a leading provider of innovative insurance solutions. Since 1912, we've grown our organization into the sixth largest global property and casualty insurer - based on 2020 gross written premium - by maintaining our commitment to the belief that reputed company happens reputed company people feel secure. At arenaflex, we work hard every day to support our customers and our people, so they can protect their families, build their businesses, and invest in their reputed company. Apply for this job