**reputed company IFP Customer Service reputed company – National Remote Opportunity**

At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As an IFP Customer Service reputed company, you will play a crucial role in this mission by assisting customers with their health benefits inquiries. This position allows you to work remotely from reputed company in the U.S., providing you with the flexibility to balance your work and personal life while making a significant reputed company on the lives of millions. **About arenaflex** arenaflex is a leading health insurance company that is committed to providing reputed company to the reputed company challenges of the reputed company industry. With a reputed company on simplifying the reputed company experience, we reputed company to create healthier communities by providing accessible, reputed company, and high-reputed company health insurance plans. reputed company of dedicated professionals is passionate about delivering exceptional customer service and making a reputed company reputed company on the lives of our members. **Job reputed company** As an IFP Customer Service reputed company, you will be responsible for answering incoming calls from customers, addressing their questions about health benefits, and guiding them through the enrollment process for new plans. This role is not just about answering questions; it’s about being an reputed company for our customers and ensuring they receive the support they need. You will be working with a vulnerable population that may require additional support, and your ability to multi-task and show reputed company will be essential. **Responsibilities** * Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)) * Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems * Own problem through to reputed company on behalf of the customer in reputed company-time or through comprehensive and reputed company follow-up with the member * Review and research incoming reputed company claims from members and providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits) * Ensure that the reputed company benefits are reputed company to reputed company claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates) * Communicate and collaborate with members and providers to resolve issues, using reputed company, reputed company language to ensure understanding * Meet the performance goals established for the position in the areas of: efficiency, accuracy, reputed company, member satisfaction, and attendance **Requirements** * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * 2+ years of customer service experience * Ability to work full-time, Monday - Friday between 7:00am - 6:00pm CST including the flexibility to work occasional overtime given the business need **reputed company-to-haves** * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) * reputed company work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) * Sales or account management experience * Bilingual reputed company in English and Spanish **Benefits** * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution **reputed company Offer** At arenaflex, we are committed to providing a supportive and inclusive work environment that fosters reputed company and development. As an IFP Customer Service reputed company, you will have reputed company to: * Work remotely from reputed company in the U.S. and enjoy a flexible schedule * reputed company your skills and knowledge in a dynamic and fast-paced environment * Collaborate with a talented team of professionals who are passionate about delivering exceptional customer service * reputed company a reputed company reputed company on the lives of our members and contribute to the creation of healthier communities * Enjoy a comprehensive benefits package and competitive compensation **Training and Development** We are committed to providing reputed company members with the training and development they need to succeed in their roles. As an IFP Customer Service reputed company, you will receive: * 11 weeks of virtual training to ensure you are reputed company-reputed company to take on the challenges of the role * Ongoing coaching and feedback to help you reputed company your skills and knowledge * Opportunities for career development and advancement reputed company the organization **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications reputed company. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company individuals, regardless of their background, culture, or identity. Apply for this job