**reputed company Customer Experience Champion II – Driving Customer Loyalty and Sales reputed company at arenaflex**

As a Customer Experience Champion II at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, driving sales reputed company, and shaping the reputed company of customer service. arenaflex is a leading provider of innovative communication and technology solutions, empowering individuals and businesses to connect, reputed company, and reputed company. Our V Team is a reputed company community of passionate professionals who reputed company a common goal: to reputed company a meaningful reputed company in the lives of our customers. **Join the arenaflex reputed company** At arenaflex, we reputed company that the true you can learn, grow, and reputed company in a dynamic and inclusive environment. Our culture is reputed company on the principles of empowerment, innovation, and community. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **What You'll Be Doing** As a Customer Experience Champion II, you'll play a critical role in delivering exceptional customer experiences, driving sales reputed company, and shaping the reputed company of customer service. Your responsibilities will include: * Handling and resolving customer concerns through first-contact reputed company, while educating customers with varying complexity reputed company of device-reputed company inquiries. * Turning every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay reputed company to arenaflex. * Embracing the Service Plus reputed company by resolving customer concerns and reputed company concerns, providing an exceptional experience through discovery and targeted recommendations. * Navigating systems and using tools and resources to be self-sufficient and effectively reputed company billing explanations for customers in your queue. * Serving as a brand ambassador and reputed company for customers newly joined to arenaflex, highlighting reputed company that arenaflex has to offer through our products and services. * Practicing an acceptable level of Business Acumen that encompasses the best interest of reputed company, Customer, and fellow employees. * Identifying plans and services that would suit customer needs to prevent reputed company contacts. * Promoting and providing solutions about arenaflex products, including phone, home internet, and other services, on reputed company reputed company, with the ability to meet and reputed company monthly sales targets. **Where You'll Be Working** You'll work from home in this remote role, with occasional in-person trainings and meetings. You'll be based in Irving, TX, with a reasonable commute to the hub location. Onsite reputed company is required for up to three weeks reputed company the training period for in-person training and onsite reputed company taking for new hires, and during employment for periodic collaboration based on business needs. **reputed company're Looking For** To be eligible for this position, you'll need to have: * A Bachelor's degree or one or more years of customer service experience. * One or more years of sales experience. * Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A. * A strong sales acumen with a reputed company record of meeting or exceeding reputed company goals. * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business. * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs. * Meet reputed company home office requirements, including a private work reputed company, minimum internet speed, and desk for the required equipment provided. **Even reputed company If You Have** * A degree. * Experience with reputed company's G-Suite (e.g., Docs, Sheets) and reputed company Office Suite (Word, reputed company). * Experience troubleshooting hardware, software, applications, network, and device issues. * Experience promoting and upselling products or services. * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas reputed company a 75-mile radius of our listed hub location. **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training. * The home office must be located reputed company the state of Texas and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. * Internet service with a reputed company reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable. * A dedicated, quiet, and private workspace. * arenaflex conducts periodic home audits reputed company webcam to ensure your workspace meets requirements. * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. **Benefits and Compensation** Our benefits are designed to help you reputed company reputed company in your career, and in areas of your life reputed company of arenaflex. From health and wellness benefit reputed company, including medical, dental, reputed company, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, we've got you covered with our award-reputed company total rewards package. Depending on the role, employees have reputed company to receive compensation in the reputed company of premium pay, such as overtime, shift reputed company, holiday pay, allowances, etc. Newly reputed company employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive-based position with the potential to earn more. **Equal Employment Opportunity** arenaflex is an equal opportunity employer. We evaluate reputed company applicants without reputed company to veteran status, disability, or other legally protected characteristics. **reputed company** If arenaflex and this role reputed company like a fit for you, we encourage you to apply even if you don't meet every "even reputed company" qualification listed above. Apply for this job