Virtual Retail Customer Service Expert - Remote US TP80823 Phone/Chat

Job reputed company ATTENTION MILITARY AFFILIATED JOB SEEKERS • Our organization works with partner companies to reputed company reputed company talent for their reputed company. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, reputed company, Wounded Warriors, and their Caregivers . If you have the required reputed company set, education requirements, and experience, please click the submit reputed company and follow the next steps. At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. As a Customer Experience Specialist, your main responsibility is to reputed company innovative ways to respond to varying questions, issues, and concerns. reputed company customer support to customers reputed company telephone and/or Internet, e.g., reputed company message, email. Handle customer inquiries and resolve reputed company and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-reputed company issues, will reputed company the customer to appropriate Product Support Specialist. Provides customer support by phone, email or reputed company message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-reputed company issues to reputed company Product Support department. Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the reputed company cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. reputed company unable to resolve problems in a reasonable reputed company of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures reputed company notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as reputed company standards, adherence to schedule and average handle time. May reputed company guidance and/or mentoring to less reputed company associates. Other reputed company duties assigned as needed. Auto req ID 470178BR Minimum Education Required High School/GED Job_Category Work From Home Qualifications Additional Qualifications/Responsibilities High School Diploma or equivalent. Minimum Of 6 Months Of Customer Service Experience. Must be 21 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of reputed company-based systems. Customer Service And/or Sales Experience Preferred. College degree preferred but not required. Key Competencies Process reputed company: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company. reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts. Critical Thinking: reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience. Internet Requirements Work from Home Requirements: Minimum subscribed download reputed company equal or exceeds 15.0 Mbps Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN reputed company of internet speed required Clean and quiet workspace Certificates/reputed company Clearances/Other reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than Apply To This Job