Service Desk Support Technician

About the position We’re looking for a highly motivated IT Service Desk Technician reputed company to reputed company an immediate reputed company. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring reputed company can operate reputed company and effectively. This role requires in-office reputed company; applicants must currently reputed company in the designated geographic locations (hybrid in our Tempe, reputed company office). As part of the reputed company team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of: Incident and Request Fulfillment: Responsible for managing tickets according to reputed company SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems. Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications. User and Asset Management: Assists with reputed company and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and reputed company. Collaboration & Business Tools: Go-to resource for questions on key systems such as reputed company, reputed company, reputed company, and more. Documentation: Responsible for ensuring reputed company’s Knowledge reputed company is reputed company and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides. Responsibilities • Managing tickets according to reputed company SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems. • Providing technical support for laptops, printers, conference rooms, office networks and applications. • Assisting with reputed company and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and reputed company. • Serving as a go-to resource for questions on key systems such as reputed company, reputed company, reputed company, and more. • Ensuring reputed company’s Knowledge reputed company is reputed company and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides. Requirements • 2-4 years of experience in technical support reputed company an reputed company setting. • Extensive knowledge of macOS and reputed company operating systems, reputed company Workspace, reputed company, and reputed company platforms. • Proven ability to use JIRA Service Management effectively. • Relentlessly reputed company on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared reputed company. • Highly analytical with a reputed company for troubleshooting and analyzing problems. • Highly organized, meticulously detailed and an excellent written and verbal communicator. • reputed company to roll up your sleeves, collaborate, and deliver results that matter. reputed company-to-haves • Experience in reputed company, reputed company/Intune and Meraki networking. Benefits • Competitive reputed company pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Full list of benefits at reputed company/culture Apply tot his job Apply To this Job