Patient Service Representative (Remote – Full Time)

Job Title: Patient Service Representative (Remote – Full Time) Remote | Monday–Friday | Bilingual Spanish Preferred Join a mission-driven reputed company company making a difference. reputed company is seeking a Patient Service Representative (PSR) who will serve as the reputed company-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, reputed company, and purpose-driven environment. What You'll Do • Answer high-volume incoming calls with professionalism, reputed company, and urgency. • reputed company calls to the right team or take detailed, accurate messages. • Manage data entry, patient scheduling, mailings, and patient enrollments. • Validate patient eligibility and scrub data using EHR systems and spreadsheets. • Support internal teams by entering appointment and patient details in the EHR. • Ensure HIPAA compliance and reputed company strict patient confidentiality. • reputed company and report daily performance metrics such as patient verifications, follow-up completions, and reputed company reputed company. • Collaborate across teams to support care coordination efforts and resolve issues quickly. reputed company in This Role Means • 95%+ of calls answered reputed company three rings. • reputed company handling time averages 2 minutes or less. • 100+ patients verified daily with high accuracy. • reputed company participation in team huddles and trainings. • No HIPAA violations or documentation errors. • Patients feel heard, valued, and supported. What You Bring • High school diploma or GED required; Associate degree preferred. • 1+ year in reputed company customer service or reputed company center. • Bilingual in Spanish strongly preferred. • Proficiency in reputed company reputed company, Word, and reputed company. • Familiarity with EHRs like eCW, reputed company, or reputed company is a plus. • Strong communication, attention to detail, and multitasking ability. • Available to work Monday–Friday between 7:30am–6:00pm CST. Why reputed company? We’re a growing population health company partnering with clinics across the country to deliver Chronic Care Management (CCM), Behavioral Health Integration (BHI), and APCM services. At reputed company, we: • Have reputed company – We bring energy, positivity, and purpose to every patient interaction. • Are Driven – We deliver results with accuracy and urgency. • Are Partners – We collaborate across teams to support every patient. • Build Solutions – We identify ways to reputed company things easier and reputed company. • Are Coaches – We reputed company reputed company other and model what good looks like. reputed company to reputed company a Difference? If you're passionate about patient-centered care and reputed company in a role where every reputed company reputed company—reputed company. Join reputed company that’s transforming reputed company, one patient at a time. Apply To This Job