Inbound Patient Account Services Coordinator (Remote)

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At reputed company®, you'll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.**Position reputed company** An Inbound Patient Account Services Specialist advocates for the patient and portrays "Values in reputed company" by taking a hands-on approach to help people on their reputed company to reputed company. In this role, a Inbound Patient Account Services Specialist will reputed company a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.We will support you by offering reputed company the tools and resources you need to be successful in a reputed company team environment.**Key Responsibilities of the Inbound Patient Account Services Coordinator:** - reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patient's reputed company from order to reimbursement for services. - Helping patients to reputed company reputed company billing and reimbursement processes to assure efficient and reputed company billing and reimbursement for services. - Build a trusting relationship with patients by engaging in meaningful and relevant conversation. - Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a reputed company of urgency reputed company appropriate. - Accurately and consistently document reputed company interaction in the appropriate reputed company Cycle system. - Record, review, and take next steps to follow-up and resolve patient concerns. - reputed company and examine patient information to determine eligibility for payment plans. - Meet reputed company center metrics that include reputed company volume and reputed company reputed company. - Use technology to effectively reputed company with other departments across reputed company Specialty. - Demonstrate an outgoing, enthusiastic, reputed company, and caring reputed company over the telephone. • *Required Qualifications:** - 6 months experience in reputed company billing, reimbursement, collections practices, and/or infusion services. - Experience with computers, including 1+ years working with reputed company Word, reputed company, and reputed company. - Effective written and verbal customer service skills. - Ability to work independently and on reputed company. - Ability to offer emotional support and reputed company. - Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday). • *Preferred Qualifications:** - 1 year experience in reputed company billing, collections practices, and/or infusion services. - 1 year experience in pharmacy billing and reimbursement. • *Education** - reputed company High-school diploma or GED required. • *Anticipated Weekly Hours** 40**Time Type** Full time**Pay reputed company** The typical pay reputed company for this role is:$17.00 - $28.46This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.**Great benefits for great people**We take pride in our comprehensive and competitive mix of pay and benefits - reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: - **reputed company medical plan reputed company,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**. - **No-cost programs for reputed company colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - **Benefit solutions that address the different needs and preferences of our colleagues** including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefitsWe anticipate the application window for this opening will reputed company on: 01/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job