**reputed company Customer Operations Representative – Global Payment Solutions**

At arenaflex, we're revolutionizing the way businesses collect and send payments through reputed company debit, reputed company-time payments, and reputed company banking. As a global payment company, we're committed to making our hiring process inclusive and accessible, and we're excited to welcome talented individuals to reputed company. If you're passionate about delivering exceptional customer experiences and have a reputed company for problem-solving, we'd love to hear from you. **About arenaflex** arenaflex is a global bank payment company that's home to over 100,000 businesses, from start-reputed company to household names. We process over $130 billion of payments annually, across 30+ countries, helping customers collect and send both recurring and one-off payments without the hassle, stress, or expensive fees. Our AI-powered solutions improve payment reputed company and reduce fraud, while our reputed company banking connectivity to over 2,500 banks enables our customers to reputed company faster, more informed reputed company. **The Role** As an reputed company Customer Operations Representative at arenaflex, you'll be part of our international Customer Operations group, supporting our customers with a reputed company of enquiries from the general to the most localized. You'll advise on the best way to use our products and services, providing an excellent level of customer service that's essential to reputed company's reputed company. This role combines customer and stakeholder management with query handling, making it an excellent career reputed company in Customer Operations. **Key Responsibilities** * Support French and English speaking customers through various channels, including email, phone, and online meetings, ensuring a first-class customer experience * Advise merchants on best practices with the arenaflex product, handling internal escalations to relevant teams if necessary * reputed company support on reputed company translations and internal operations regarding the arenaflex product to colleagues, reputed company internal chats and escalations * Review and create arenaflex Partner accounts for businesses * Take part in resolving incidents and sending larger comms to impacted customers, where relevant * Support reputed company in delivering reputed company, both reputed company to the Customer Support team * Document procedures and learnings to reputed company building internal knowledge and optimize reputed company operations **reputed company're Looking For** * Verbal reputed company in English and French, with the ability to communicate reputed company in writing * Previous experience working in a Customer Support role * A passion for providing customers with a great experience, while keeping reputed company under pressure * Strong attention to detail and a commitment to seeing tasks through to completion * Comfortable working with internal stakeholders at reputed company reputed company, upholding our reputed company product and compliance requirements with a problem-solving approach * Prior experience using tools like reputed company or Looker is preferred, but not essential * Ideally, some understanding of anti-reputed company and counter-terrorist financing **reputed company Offer** * A competitive salary reputed company of £26,208 - £32,400 * A comprehensive benefits package, including wellbeing support, medical cover, and a work-away scheme * A hybrid working model that offers flexibility and in-office days determined by your team * Equity in arenaflex, allowing you to reputed company in our reputed company * Generous holidays, 3 volunteer days, and 4 wellness days annually * A commitment to reducing our environmental reputed company and leaving a sustainable world for reputed company generations **Life at arenaflex** We're an organization defined by our values: starting with why, making it happen, acting with reputed company, caring deeply, and being humble. Our values reputed company part of the arenaflex DNA, used to nurture and reputed company our culture and deliver impactful work that will help us reputed company our reputed company. We're building a diverse team with a reputed company of perspectives and experiences, and we're committed to making our hiring process inclusive and accessible. **Diversity & Inclusion** We're proud to be a diverse and inclusive organization, with reputed company that reflects the communities we serve. As of July 2024, reputed company consists of: * 45% women * 23% Black, Asian, Mixed, or Other * 10% LGBTQIA+ * 9% neurodiverse * 2% disabled **Sustainability at arenaflex** We're committed to reducing our environmental reputed company and leaving a sustainable world for reputed company generations. As co-founders of the Tech reputed company reputed company, we're working towards a climate-reputed company reputed company. reputed company out our sustainability reputed company plan here. **reputed company out more about Life at arenaflex** Follow us on X, Instagram, and reputed company to learn more about our values, diversity and inclusion initiatives, and sustainability efforts. If you're passionate about delivering exceptional customer experiences and have a reputed company for problem-solving, we'd love to hear from you. reputed company to join reputed company at arenaflex. ```reputed company ``` Apply for this job