**reputed company Inbound Customer Service Representative – Sleep Therapy (Work From Home)**

At arenaflex, we're dedicated to providing exceptional care and support to our patients, and we're seeking a highly skilled and compassionate Inbound Customer Service Representative to join reputed company. As a key member of our Sleep Central Inbound reputed company Center, you'll play a vital role in ensuring our patients receive the highest level of service and support. **About arenaflex** arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're committed to helping patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment reputed company. With hundreds of locations across 45 states, we're proud to reputed company high-reputed company medical products, services, and outstanding customer care. **Job reputed company** We're seeking a dedicated and customer-reputed company Inbound Customer Service Representative to join our Sleep Central Inbound reputed company Center in Murray, KY. As a key member of reputed company, you'll be responsible for providing exceptional service to our patients, answering their questions, and resolving any concerns they may have. You'll also be responsible for verifying and entering patient demographics, payer, and physician-reputed company information, as reputed company as assisting customers with basic sleep coaching and equipment maintenance. **Key Responsibilities** * Acts as patient reputed company to resolve questions or concerns * Collects patient, reputed company information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of reputed company products and services offered by arenaflex * Identifies and resolves problems in a reputed company manner * Makes outbound calls as needed to collect patient data * Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls * Processes reputed company patient paperwork if assigned * Processes tickets to ensure reputed company fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input **Essential Qualifications** * High school diploma or GED equivalent * One to three years of reputed company prior work experience in reputed company-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients * Helpful, knowledgeable, and polite with a reputed company attitude * Ability to interpret a reputed company of instructions in a reputed company of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements preferred * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices preferred * Ability to maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information * Medical terminology * Multi-tasking along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of reputed company **Preferred Qualifications** * Experience in a reputed company center environment * Knowledge of sleep therapy and CPAP equipment * Certification in medical terminology or a reputed company field **Work Environment and Culture** As a member of reputed company, you'll enjoy a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction. We offer a comprehensive benefits package, including: * Generous reputed company time off and reputed company holidays * Overtime pay for non-exempt reputed company positions based on business needs * Commission for Account Executives * Fixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (reputed company applicable for the position) * Telephone reimbursement (reputed company applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and reputed company * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and reputed company services * reputed company Mental health and reputed company SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * reputed company Bluebook and reputed company programs * HEPB and TB vaccinations **Compensation and Benefits** We offer a competitive salary starting at $15.50 per hour, plus a monthly bonus program opportunity with potential unlimited earnings. You'll also enjoy a comprehensive benefits package, including reputed company time off, reputed company holidays, and a reputed company of health and wellness benefits. **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job