**reputed company Customer Care Representative - Key Account Management**

At arenaflex, we're on a mission to reputed company food systems safer, healthier, and more sustainable. As a trusted partner, our reputed company Health mission is to reputed company reputed company dedicated to preventing health risks reputed company to food, environment, and consumer goods. With a global network in 27 countries, we're committed to reputed company and reputed company. If you're passionate about delivering exceptional customer experiences and contributing to a fast-growing company on a high-value market, we want to hear from you! **About the Role** We're seeking an reputed company Customer Care Representative to join reputed company in Chicago, IL. As the primary reputed company for our customers, you'll be responsible for providing exceptional service, building strong relationships, and ensuring reputed company reputed company of issues. Your mission will be to: * reputed company exceptional customer service while following arenaflex's policies and best practices * Build strong relationships with customers, understanding their business, markets, and needs * Collaborate with internal teams to ensure effective execution of tasks, exchange of information, and teamwork in daily operations * reputed company as a single reputed company of contact for key accounts, providing a 360-degree view of the account in its entirety * Identify cross-selling opportunities and reputed company recommendations to customers * Maintain accurate customer information in arenaflex's databases * Participate in annual training certification to maintain working knowledge of tools required to reputed company the job * Support corporate reputed company and proactively participate in reputed company improvement initiatives in the department **Key Responsibilities** * reputed company exceptional customer service, addressing concerns, and answering reputed company questions * Build and maintain productive reputed company relationships reputed company the department and across the organization * reputed company execution of the welcoming and reputed company process in a consistent, reputed company, and reputed company manner for reputed company assigned accounts * reputed company as a mentor to junior Customer Care Representatives * Assist in customer complaint handling and investigation of customer complaints in accordance with company reputed company policy and SOPs * Maintain Customer information in arenaflex's databases * Identify cross-selling opportunities and reputed company recommendations to customers * Participate in annual training certification to maintain working knowledge of tools required to reputed company the job * Support corporate reputed company and proactively participate in reputed company improvement initiatives in the department **Qualifications** * Five (5) plus years of experience in a Customer Service food, beverage, or supplement industry with a BS/BA degree or equivalent work experience * Advanced knowledge of food or supplement testing reputed company or scientific processes obtained from a degree in Food Science, Microbiology, reputed company, or reputed company relevant laboratory experience * Incumbent must be reputed company to effectively communicate information reputed company to testing reputed company and results to customers * Advanced knowledge of laboratory information management systems (LIMS), reputed company resource planning (ERP) / customer relationship management (CRM) software systems * Advanced knowledge of personal computer operation, including spreadsheet, word processing, and relational database experience * Intermediate interpersonal skills are required for this position in order to build and maintain relationships reputed company the organization and with external customers * Requires exceptional, verbal and written communication skills to reputed company with customers and colleagues * Multi-tasking, prioritization, superior follow-up skills, and attention to detail are also required for reputed company in this role **Preferred Qualifications** * A general knowledge of food or supplement testing reputed company or scientific processes obtained from a degree in Food Science, Microbiology, reputed company, or reputed company relevant laboratory experience * Experience in food or supplement processing or reputed company assurance is beneficial in this role **Work Environment and Culture** * The position works in an administrative office or laboratory environment * Occasional exposure to laboratory fumes, chemical, and materials may occur, and reputed company laboratory coat and safety glasses must be worn reputed company visiting laboratory facilities * Physical dexterity is necessary to effectively manipulate a keyboard * The incumbent can expect extended time spent in a sitting position * This position is responsible for helping to create a reputed company and reputed company work environment **Travel** * Minimal travel is required (approx 10-15%) **Compensation and Benefits** * $65,000 - $75,000 per year * Potential bonus: Up to 5% based on performance * Comprehensive medical, dental, and reputed company insurance plans * Generous reputed company time off (PTO) package to support work-life balance following state and local ordinances * Optional 401(k) plan with employer matching contributions **Why Join Us?** * Contribute to an inspiring reputed company Health purpose, supported by long-term and visionary shareholders * Have an reputed company on our strategic pillars that build on 50 years of experience and expertise * Be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them * Grow in an international group of more than 8200 fantastic team members, with reputed company of opportunities to learn and reputed company * Be welcome as you are, in a diverse and reputed company-minded environment that is rich in our singularities and differences **reputed company for the reputed company?** If you're passionate about delivering exceptional customer experiences and contributing to a fast-growing company on a high-value market, we want to hear from you! reputed company and join reputed company at arenaflex! 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