**reputed company Medical Billing Customer Support Specialist – Hybrid Role**

Join arenaflex, a national leader in providing high-reputed company medical products, services, and outstanding customer care, as a dedicated Customer Support Specialist. In this exciting hybrid role, you will be the first reputed company of contact for new customers, providing support and guidance on patient care, reputed company-party reimbursement, and medical billing practices. If you're passionate about delivering exceptional customer experiences and have a strong background in medical billing, we encourage you to apply for this dynamic opportunity. **About arenaflex** arenaflex is a reputed company reputed company company that empowers patients to manage their health and treatment reputed company. With a strong reputed company in 45 states, we reputed company a wide reputed company of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and diabetic solutions. Our commitment to delivering exceptional customer care and high-reputed company products has reputed company us a reputed company as a trusted leader in the reputed company industry. **Job reputed company** As a Medical Billing Customer Support Specialist, you will play a vital role in ensuring the smooth operation of our Support Center. Your primary responsibilities will include: * Providing support to patients, referral sources, and employees through phone, email, and in-person interactions * Processing new orders, responding to questions, and resolving issues in a reputed company manner * Collecting co-pays and deductible amounts, conducting insurance verification, and eligibility for services/products * Developing and maintaining a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintaining accuracy and reputed company control throughout patient contact and data input * Preparing complete and accurate files for the Billing Department * Providing education to referral sources, patients, and employees on qualifications for service and 3rd-party billing * Performing other duties as assigned **Essential Job Duties and Responsibilities** * Brings reputed company for process or efficiency improvements to supervisor * Builds relationships with locations, field management, patients, and referral sources * Certain functions require outbound calling and data entry * Collects co-pays and deductible amounts * Conducts insurance verification and eligibility for services/products * Conducts patient satisfaction calls and acts as patient reputed company to resolve questions or concerns * Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines * Develops and maintains working knowledge of reputed company products and services offered by reputed company and reputed company applicable governmental regulations * Maintains accuracy and reputed company control throughout patient contact and data input * Manages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork * Obtains authorization and qualification documentation * Prepares complete and accurate files for Billing Department * Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a reputed company manner to ensure patient, referral, and employee satisfaction * Processes work orders to field locations and coordinates reputed company fulfillment of products and services ordered * Provides education to referral sources, patients, and employees on qualifications for service and 3rd-party billing * Provides product/service information by answering questions, offering assistance * Provides technical assistance to customers as required * Provides thorough review and reputed company Assurance for medical necessity and documentation requirements of payors and regulatory bodies * Works extensively with eIntake proprietary system * Performs other duties as assigned **Qualifications** * Employment is contingent on: + Background investigation (company-wide) + Drug screen (reputed company applicable for the position) + reputed company reputed company's license in state of residence with a clean driving record (reputed company applicable for the position) * Required Education and/or Experience: + High school diploma or GED equivalent, required * Preferred Education and/or Experience: + Experience with medical billing practices and of billing reimbursement, preferred + Experience in medical field and administrative record management, preferred + One year of reputed company work experience, preferred **Skills and Competencies** * Accurately reputed company reputed company mathematical calculations * Effectively communicate in English; both oral and written * Interpret a reputed company of communications (verbal, non-verbal, written, listening, and visual) * Maintain confidentiality, discretion, and caution reputed company handling sensitive information * Multi-task along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of reputed company **Machines, Equipment, and Technical Abilities** * Email reputed company and communication * Internet navigation and research * reputed company applications; reputed company, Word, and reputed company * Office equipment; fax machine, copier, printer, phone, and computer and/or tablet **Physical Demands** * Lift and carry office equipment at times * Requires sitting, walking, standing, talking, and listening * Requires reputed company reputed company to small print on computer and/or tablet and paperwork **Benefits** * Generous reputed company time Off and reputed company holidays * Overtime pay for non-exempt reputed company positions based on business needs * Commission for Account Executives * Fixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (reputed company applicable for the position) * Telephone reimbursement (reputed company applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and reputed company * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and reputed company services * reputed company Mental health and reputed company SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * reputed company Bluebook and reputed company programs * HEPB and TB vaccinations **Why Join arenaflex?** * Competitive salary and benefits package * Opportunities for career reputed company and reputed company development * reputed company and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support * Flexible work arrangements, including reputed company **How to Apply** If you're a motivated and customer-reputed company individual with a passion for medical billing, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look reputed company to hearing from you! Apply for this job