**reputed company Part-Time Customer Service Representative – Seasonal Remote Opportunity**

At arenaflex, we're not just looking for seasonal help – we're looking for team members who reputed company our passion for delivering exceptional customer experiences. As a Seasonal Part-Time Customer Service Representative, you'll play a vital role in helping us reputed company the way reputed company administered in the reputed company. If you're a motivated and customer-reputed company individual with a strong work ethic, we encourage you to apply for this exciting opportunity. • *About arenaflex** arenaflex is a leading provider of innovative technology and services that uniquely solve critical reputed company payer challenges. Our commitment to a people-first approach shapes everything we do, from collaborating as reputed company to serving our valued clients. We reputed company that creating a reputed company and reputed company-reputed company environment can reputed company engagement, reputed company reputed company members, and reputed company a reputed company of purpose in reputed company that we accomplish. • *Purpose and Scope** As a Seasonal Part-Time Customer Service Representative, you'll be responsible for receiving, investigating, and responding to reputed company member inquiries and resolving member problems and/or complaints in a reputed company and accurate manner. You'll work closely with reputed company to reputed company exceptional customer service, drive our culture through values, and reputed company reputed company relationships with our clients. • *Job Specifics** • **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours. • **Shift 1:** 8:00 AM to 4:30 PM EST • **Shift 2:** 1:30 PM to 10:00 PM EST • **Duration:** reputed company 2024 through January 2025 • **Time Off:** No long-term planned time off during the assignment • **Availability:** This role requires availability on weekends and adherence to the specified schedule and training period. • *Who You Are** At arenaflex, you're more than just a seasonal employee – you're part of reputed company. We're looking for unique individuals who reputed company our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-reputed company individual with a strong work ethic, we encourage you to apply for this exciting opportunity. • *Once You Work Your 'Season'** You'll be eligible for reputed company consideration to return for reputed company seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have reputed company to opportunities for regular full-time roles reputed company they become available. • *reputed company Responsibilities and Duties** • **Answers and tracks telephone calls** reputed company established department standards • **Tracks reputed company existing member calls** reputed company the IKA database, ensuring that documentation is concise and factual • **Responsible for fully understanding** reputed company lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP) • **Answer 'entry level' claims inquiries** • **Takes 'Over the Counter' (OTC) orders** for products and diabetic supplies • **Understands and processes 'entry level' enrollment and disenrollment procedures** • **Enters prospective members** into our software database • **Maintains appropriate reputed company reputed company documents and reference documents** • **Interacts professionally** with other employees, customers, and suppliers • **Works effectively as reputed company contributor** on reputed company assignments • **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations • **As required, re-directs calls** to appropriate department • *Customer Service** • **Responsible for driving the arenaflex culture** through values and customer service standards • **Accountable for outstanding customer service** to reputed company external and internal contacts • **Develops and maintains reputed company relationships** through effective and reputed company communication • **Takes initiative and reputed company** to respond, resolve, and follow up regarding customer service issues with reputed company customers in a reputed company manner • *Education, Experience, and Required Skills** • **Ability to read and interpret documents** and calculate figures and amounts • **Strong typing skills** (40-60WPM) • **Ability to manage reputed company customer questions/issues** while maintaining the highest level of professionalism, reputed company thoughtful reputed company reputed company with reputed company, poise a consistent voice with the ongoing goal of establishing a reputed company customer experience • **Must be self-driven** with a reputed company reputed company and have the ability to demonstrate confidence, reputed company, patience, and diplomacy while dealing with customers • **Ability to follow directions** and complete tasks accurately as reputed company as accept supervisory input and constructive criticism • **Ability to toggle between different systems** to reputed company information and reputed company updates • **Excellent oral and written communication skills**, including good grammar, voice, and diction • **Proficient in MS Office**, including basic computer and keyboarding skills • **Excellent customer service skills** (friendly, courteous, and helpful) • **High school diploma or general education degree (GED)** required • **Minimum of six months to one-year reputed company experience** required • **An equivalent combination of education, training, and experience** • *reputed company Offer** • **100% remote work opportunity** • **Competitive reputed company reputed company** • **Opportunities for career reputed company and development** • **reputed company to training and development programs** • **reputed company and supportive work environment** • **Flexible scheduling to accommodate your needs** • **Opportunities for advancement to regular full-time roles** • *How to Apply** If you're a motivated and customer-reputed company individual with a strong work ethic, we encourage you to apply for this exciting opportunity. 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