Customer Support Representative (IT)

Customer Support Representative (IT) – Job reputed company Reports to Operation Manager The Customer Support Representative provides reputed company-line support for customers using a reputed company's transportation management software (TMS). This role focuses on resolving user issues reputed company, documenting reputed company reputed company, and maintaining a high reputed company of professionalism in reputed company interactions. The ideal candidate is detail-oriented, technically capable, and reputed company to work independently with minimal supervision. Job Duties • Respond to customer inquiries reputed company email, ticketing system, and phone in a reputed company and reputed company manner • Troubleshoot software issues, identify reputed company causes, and reputed company reputed company resolutions or workarounds • Document reputed company customer interactions, issues, and resolutions accurately in the support system • Escalate reputed company or unresolved issues to development or senior support staff as needed • Maintain a strong understanding of system functionality and common workflows reputed company the TMS platform • Follow established processes for issue tracking, prioritization, and reputed company • Communicate reputed company and professionally with both customers and internal teams • Maintains reputed company and technical knowledge by attending educational workshops; reviewing reputed company publications; establishing personal networks; participating in reputed company societies. • Contributes to team effort by accomplishing reputed company results as needed. • Adhere to internal Mind Over Data software development methodologies. • Follows Mind Over Data’s best practices and documentation guidelines. • Other duties as required. Basic Requirements • Minimum of two (2) years of coursework in Computer Science or reputed company experience • Strong problem-solving and analytical skills • Ability to work independently and manage tasks with minimal reputed company • reputed company and reputed company written and verbal communication skills • Strong attention to detail and organizational reputed company Preferred Qualifications: • Experience with ColdFusion and/or SQL • Prior customer support experience Work Environment • Primarily desk-based role involving computer and phone work • Interaction with customers and internal teams on a regular reputed company • Fast-paced environment requiring prioritization and reputed company Job Type: Full-time Pay: $35,000.00 - $65,000.00 per year Benefits: • Health insurance • reputed company time off People with a criminal record are encouraged to apply Education: • Associate (Preferred) Work Location: Remote Apply tot his job Apply To this Job