Medical Receptionist / Administrative Assistant – Remote

This position is best suited for an experienced medical receptionist / administrative assistant with insurance verification experience who is seeking a remote role and can be trusted to work independently. Candidates must have an established work-from-home setup, including reliable high-speed internet and a dedicated work computer. You must be comfortable multitasking and independently managing patient phone communication, patient and physician scheduling, and core administrative responsibilities for a private practice clinic based in Charlotte, NC. We are looking for a candidate who values structure, accuracy, and professionalism, and can support both clinic operations and patient communication in a remote environment. You must be able to work consistently during fixed clinic hours and follow established workflows. This is not an entry-level role and is not a training position. Prior patient scheduling and outpatient medical experience is required. Core Responsibilities Patient Communication & Scheduling • Handle inbound and outbound patient phone calls • Schedule, reschedule, and confirm patient appointments • Coordinate physician schedules and manage calendar changes • Respond to patient portal messages and administrative inquiries • Provide accurate information to patients within established protocols Administrative & Office Support • Use the electronic health record (EHR) accurately and efficiently • Perform insurance eligibility verification and document correctly • Submit and follow up on prior authorizations as assigned • Manage EHR inboxes, electronic faxes, and administrative tasks • Support daily clinic operations and maintain organized records Minimum Requirements • High school diploma or equivalent (GED) • Minimum 3 years of hands-on experience in outpatient medical clinic • Experience must include direct patient interaction in a medical front desk or reception role • Demonstrated experience managing patient scheduling and supporting real-time clinic operations • Demonstrated experience using an electronic health record (EHR) in daily clinic operations • Medical Terminology • Basic understanding of insurance eligibility and verification: Procedure and ICD 10 coding • Ability to learn new technology and clinic systems quickly with minimal instruction • Typing ability of at least 50 words per minute • Minimum 1 year working remote in medical or administrative role is a plus Physical Requirements This is a seated, computer-based role performed for the full workday. The employee must be able to: • Sit and work at a computer for extended periods throughout scheduled clinic hours • Use a computer keyboard and mouse without limitation of hand or wrist function • See computer screens clearly and read digital text and documents • Hear, speak, and communicate clearly by phone and video for extended periods • Maintain sustained focus and attention to detail throughout the workday We will respond to qualified applicants with follow-up questions. If you fail to respond within 3 business days, you will be removed from the applicant process. Please ensure notifications are enabled and monitor email including junk and spam. At least 2 Professional references will be required prior to hire Pay: $18.00 - $20.00 per hour Experience: • Medical office: 3 years (Required) • Remote Work from Home: 1 year (Required) Location: • North Carolina (Required) Work Location: Remote Apply tot his job Apply To this Job Apply tot his job Apply To this Job