Chat and Text Counselor

Job Description: • Provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services • Offers crisis-counseling services via chat and text • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors • Serves as a mandated reporter in cases of suspected abuse or neglect • Is familiar with resources and providing information and referrals to visitors as appropriate • Maintains accurate and detailed chat/text reports • Responds to concurrent interactions in alignment with 988 Lifeline standards • Assists in the training process of new counselors • Participates in community outreach events such as resources tables and presentation about suicide prevention as needed Requirements: • Minimum of six months of relevant behavioral health experience • One year of experience in crisis intervention or suicide prevention strongly preferred • Possess a high school Diploma or equivalent • Be 18 years of age or older • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process • Exceptional at multi-tasking and time management • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace • Be empathetic, flexible, and adaptable to varying situations • Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays • Be reliable and able to adhere to schedules based upon program needs • Complete yearly required continuing education trainings • Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage Benefits: • Reasonable notice is provided to facilitate personal planning • Ask us about loan repayment programs you may qualify for by working at Didi Hirsch Apply tot his job Apply To this Job