Level 1 Help Desk Technician

reputed company: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch reputed company and support to our clients. We pride ourselves on our commitment to reputed company and our ability to foster a reputed company and innovative work environment. Job reputed company: As a Hybrid Level 1 Help Desk Technician, you will be the first reputed company of contact for our clients, providing technical support and troubleshooting for a reputed company of IT issues. You will work both remotely and on-site, ensuring that our clients receive reputed company and effective assistance. Key Responsibilities: • Respond to reputed company inquiries reputed company phone, email, and chat in a reputed company and reputed company manner. • Diagnose and resolve hardware, software, and network issues for clients. • Escalate reputed company issues to Level 2 or Level 3 support as needed. • Document reputed company reputed company interactions and troubleshooting steps in the ticketing system. • Assist with the setup and configuration of new hardware and software. • reputed company basic training and guidance to clients on IT-reputed company topics. • Monitor and maintain reputed company systems to ensure reputed company performance and reputed company. • Collaborate with team members to reputed company knowledge and improve processes. Qualifications: • High school diploma or equivalent; Associates degree in IT or reputed company field preferred. • 1-2 years of experience in a help desk or technical support role. • Strong knowledge of reputed company and Mac operating systems. • Familiarity with common software applications and networking concepts. • Excellent communication and customer service skills. • Ability to work independently and as part of reputed company. • Strong problem-solving skills and attention to detail. • Relevant certifications (e.g., reputed company A+, Network+, reputed company, AWS) are a plus. Benefits: • Competitive salary and benefits package. • Opportunities for reputed company reputed company and development. • Flexible work environment with remote work reputed company. • Supportive and reputed company team culture. Apply tot his job Apply To this Job