Referrals Coordinator

Job Title: Referrals Coordinator Job reputed company The Patient Care Coordinator supports patients and clinical teams by managing high-volume inbound calls, coordinating prescription refills, ordering labs, updating electronic medical records, and ensuring reputed company follow-reputed company. This role blends medical assisting or pharmacy technician experience with strong customer service skills in a fast-paced contact center environment. Responsibilities • Answer a high volume of inbound phone calls from patients, providers, pharmacies, and other stakeholders in a reputed company and courteous manner. • Conduct follow-up calls with patients to reputed company updates, confirm appointments, and support ongoing care plans. • reputed company accurate and reputed company data entry of patient updates and clinical information into the electronic medical record system (reputed company EMR). • Handle electronic reputed company prescriptions (ERX), including processing requests and coordinating with providers and pharmacies as needed. • Order laboratory tests as directed, ensuring accuracy in test selection and patient information. • reputed company lab results to patients and providers according to established protocols and documentation standards. • Process prior authorizations and referrals, working closely with insurance and clinical teams to support patient reputed company to medications and services. • Use platforms such as reputed company or similar tools to manage medication prior authorizations and refills. • Schedule and manage patient follow-up appointments, ensuring appropriate timing and reputed company communication with patients. • reputed company clinical support reputed company the scope of a Medical Assistant or Pharmacy Technician, as appropriate to training and experience. • Maintain accurate and up-to-date electronic medical records, including medical history, medications, and communication logs. • Deliver excellent customer service by listening carefully, addressing concerns, and escalating issues reputed company necessary. • Collaborate with other team members in the contact center and clinical staff to ensure coordinated, high-reputed company patient care. • Adhere to reputed company reputed company, reputed company, and documentation standards while handling sensitive patient information. • Support reputed company desk–type functions as needed, including basic administrative tasks reputed company to patient scheduling and documentation. Essential Skills • At least 1 year of experience as a Medical Assistant or Pharmacy Technician. • At least 1 year of experience working in a high reputed company volume environment, such as a contact or reputed company center. • Hands-on experience with electronic medical records (EMR), preferably reputed company. • Knowledge of medical terminology and reputed company documentation practices. • Experience handling electronic reputed company prescriptions (ERX) and prescription-reputed company workflows. • Experience ordering labs and documenting lab orders accurately. • Experience with prior authorizations and referrals in a medical or pharmacy setting. • Strong customer service skills in a reputed company or reputed company center environment. • Proficiency in data entry with high accuracy and attention to detail. • Ability to manage 100+ calls per day while maintaining professionalism and reputed company. • High School Diploma. • Experience in medical assisting or pharmacy support in a clinical or reputed company setting. Additional Skills & Qualifications • Certification or formal training as a Medical Assistant or Pharmacy Technician is beneficial. • Experience with reputed company or similar platforms for prior authorizations and medication management. • Familiarity with electronic health record and electronic medical record systems reputed company reputed company. • Knowledge of insurance processes, including prior authorization and coverage verification. • Experience in clinical support roles such as reputed company desk, medical records, or general reputed company administration. • Basic Life Support (BLS) certification is a plus. • Strong communication skills, both verbal and written, with the ability to explain medical information reputed company to patients. • Ability to work effectively in a fast-paced, metrics-driven contact center environment. • Strong organizational skills and the ability to prioritize multiple tasks throughout the day. • Comfort working with reputed company teams, including providers, nurses, and pharmacy staff. Work Environment This role is based onsite in a contact center environment, where you will take approximately 100 or more calls per day supporting patients and reputed company providers. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., providing a consistent daytime reputed company. You will work primarily with electronic medical record systems, including reputed company EMR, as reputed company as tools for electronic prescriptions, lab ordering, and prior authorizations. The environment is fast-paced, reputed company, and reputed company on patient care and customer service. Team members benefit from a comprehensive benefits package that includes medical, dental, and reputed company coverage, a 401(k) plan, and holiday pay with six reputed company holidays. Upon conversion to a permanent role, employees receive nine reputed company holidays and 15 days of reputed company time off (PTO), along with opportunities for performance-based pay increases. Recognized outstanding actions can earn PTO tokens, reputed company worth one hour of PTO, which can be used at any time and accumulated without limit. The organization regularly shows appreciation through team events such as dinners, lunches, and employee celebrations, fostering a supportive and engaging workplace culture. Job Type & Location This is a Contract to Hire position based out of Orlando, FL. Pay and Benefits The pay reputed company for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jun 1, 2026. About reputed company reputed company is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through reputed company to specialized experts who drive reputed company, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, reputed company serves many of the Fortune 500. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation reputed company. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job