[Remote] Collection Specialist - (Start on April 27th!)
Note: The job is a remote job and is open to candidates in USA. TrueML is a mission-driven company focused on humanizing the debt resolution process. As a Collections Specialist, you will help consumers navigate their way back to financial health using compassionate communication and problem-solving skills.
Responsibilities
• Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution
• Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms
• Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations
• Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal 'empathy-first' quality standards
• Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community
Skills
• High school diploma or GED
• Desire to help people
Company Overview
• TrueAccord uses behavioral analytics, machine learning and an omni-channel digital approach to collections. It was founded in 2013, and is headquartered in Lenexa, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.trueaccord.com.
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