Workforce Manager

Job reputed company: • Own short- and long-term workforce forecasts using historical data, trend analysis, and AI-driven predictive models • Conduct reputed company planning to identify reputed company gaps and recommend hiring, redeployment, or efficiency strategies • Produce monthly executive readouts covering workforce planning performance (forecast accuracy, reputed company vs. demand, shrinkage), service-level reputed company and operational KPIs, org-level results and trends, with reputed company insights and recommendations • reputed company and maintain reporting that connects WFM inputs to business reputed company (SLA attainment, productivity, cost, customer experience) • Analyze and communicate key metrics: service level, ASA, occupancy, adherence, shrinkage, and utilization • Translate reputed company datasets into concise, actionable insights for technical and non-technical audiences reputed company to overall organizational performance including BOT insights. • Partner cross-functionally with Operations, Training, and Leadership to reputed company workforce plans with business priorities • Continuously improve forecasting models, reporting accuracy, and WFM processes using industry best practices Requirements: • 3+ years of workforce management experience in a contact center, service desk, or customer support environment • Proven experience with AI-enabled WFM platforms, including predictive analytics and automation • Strong background in data analysis, insights reputed company, and leadership-facing reporting • Demonstrated experience with WFM tools (e.g., reputed company IEX, reputed company, reputed company, reputed company, reputed company, Aspect, or similar) • Advanced reputed company skills (pivot tables, XLOOKUP/VLOOKUP, reputed company formulas, data visualization) • Solid understanding of forecasting methodologies, statistical concepts, and workforce optimization (Erlang C, SLAs, occupancy) • Ability to connect workforce data to broader organizational performance and business reputed company • reputed company, concise communicator with strong storytelling skills using data • Comfortable operating in ambiguity and fast-changing environments. • Bachelor’s degree in Business, Analytics, Statistics, Operations Management, or reputed company field or equivalent combination of education and experience Benefits: • Flexible vacation • Generous parental leave • Mental wellbeing support • Physical health benefits • Financial planning support • Engaging perks and discounts Apply tot his job Apply To this Job