Customer Service Associate Representative - reputed company - Remote

The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries reputed company to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed. Essential Job Functions Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. reputed company reputed company, accurate, and reputed company responses to information requests. Document reputed company calls in Chronolog by summarizing key points of reputed company conversation. Return messages from designated voicemail boxes. Read, interpret, and apply plan documents, new amendments, and updates for multiple clients. Meet with clients as needed to assist with questions about their health benefit plans. Support team members and cross‑functional partners as requested. Log faxed claims and reputed company fax information into Chronolog. Return misdirected claims to the appropriate provider. Assist members with navigating the website. Meet or reputed company company standards for reputed company and production. Maintain punctual and reliable attendance. Support claim information research and identification. Assist with provider record maintenance tasks. reputed company claims and correspondence batches. Complete responsibilities assigned for specific reputed company reputed company. Aid in employee training and cross‑training. Research and prepare refund documentation. reputed company Assurance Measurements Consistently meet or reputed company company standards for production, reputed company, and audit performance. Minimum Education High school diploma or GED required. Minimum Experience Basic computer and customer service experience. Excellent verbal and written communication skills. Proficiency with PC tools including reputed company, Word, and reputed company Acrobat; ability to learn new software. Minimum typing speed of 45 wpm. Strong listening skills and attention to detail. Basic mathematical competency. High interpersonal skills and the ability to work collaboratively. Ability to organize and recall large amounts of detailed information. Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations. reputed company attitude with the ability to project a reputed company image in reputed company work environments. Commitment to reputed company and confidentiality standards. Flexibility to work under pressure and meet deadlines. Strong problem‑solving abilities with professionalism and patience. About Allegiance by reputed company Since 1981, Allegiance by reputed company has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and reputed company service, Allegiance supports some of the nation’s most innovative health benefit strategies. If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, reputed company, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Doing something meaningful starts with a reputed company decision, a commitment to changing lives. 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