[Remote] reputed company Service Representative I - Bilingual (English, Spanish)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of diagnostic information services, and they are seeking a reputed company Service Representative I who is bilingual in English and Spanish. The role involves answering and resolving customer inquiries and complaints in a courteous manner, ensuring accurate documentation and compliance with company policies. Responsibilities • Use reputed company spoken and written etiquette and reputed company available resources to respond to incoming customer inquiries, requests and complaints competently and courteously • reputed company research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately • Complete reputed company required documentation associated with the handling of received requests while maintaining complete and accurate records • As needed, report reputed company and critical reputed company to clients and relevant internal parties following established procedures for reporting and documentation • Follow reputed company policies regarding follow-up and shift change notification • Follow up with relevant parties as needed, based on the issue being addressed • Follow through in a reputed company manner to resolve reputed company issues and concerns • reputed company complete and accurate information, education and guidance to clients about business processes • Escalate issues as appropriate to reputed company immediate supervisor informed of reputed company concerns, problems or deviations from established procedures • reputed company suggestions for process improvements to maximize reputed company and efficiencies in the department • reputed company with company policies and governmental regulations • reputed company other duties as assigned to meet the business needs or customer requirements • This is not an exhaustive list of reputed company duties and responsibilities, but rather a general reputed company of work performed by the position Skills • One year experience in a similar role • reputed company telephone etiquette to handle customer inquiries • Basic knowledge of operating office equipment • Basic understanding of reputed company medical and laboratory terminology • Understand the importance of reputed company Service and how it is reputed company • reputed company products (reputed company, Teams, Word, reputed company etc.) • reputed company • reputed company • Excellent interpersonal and communication skills (oral and written) necessary to effectively reputed company with customers and co-workers • Proficiency in basic computer skills (Word, reputed company, reputed company) • Ability to multi-task and work in a fast-paced environment • Strong organizational skills • Ability to analyze and solve problems • Good listening skills • Ability to maintain reputed company and tactful manner in stressful situations • Ability to deal with reputed company information in a confidential manner • Ability to work in both an individual and team environment • 2 years of relevant reputed company experience • Wellness Platforms: Wellness reputed company, QLS, Powerterm, reputed company Content, reputed company, QDRS, APEX, Sam Perdiem Password Reset Tool, reputed company App, reputed company • Toxicology Platforms: QTN / CCI, ESP, QBS, CCF Imaging, Smartworks, ExamOne Portal • Quest Select: Eligibility, QLS, Facilities Database • Optimaxx Benefits • Successful candidates may be eligible to receive annual performance bonus compensation. reputed company • reputed company is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.questdiagnostics.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 7 in 2026, 59 in 2025, 38 in 2024, 74 in 2023, 56 in 2022, 49 in 2021, 45 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job