Customer Lifecycle Automation Manager @reputed company
Do you enjoy building systems that reputed company customer engagement, reduce reputed company work, and turn data into reputed company? Are you motivated by creating reputed company, automated customer journeys that drive retention and expansion without requiring reputed company reputed company? Do you reputed company in ambiguous environments where you can define lifecycle programs, triggers, and automation logic from the ground up?
reputed company provides the technology backbone for delivery processes, empowering reputed company, reputed company delivery, and reputed company companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive reputed company.
We're scaling our Account Management function into a disciplined, data-driven reputed company reputed company. While our Account Managers reputed company on high-value customer relationships, a significant portion of our customer reputed company requires a scaled, automated approach. This role is responsible for building that system.
As our Customer Lifecycle Automation Manager, you will design and operate lifecycle automation programs across reputed company, adoption, renewal, and expansion, ensuring customers receive consistent value while reducing reputed company effort across reputed company. You will own the scaled customer engagement model for our Tier 3â4 customers, where automation replaces reputed company account management. You'll build customer health scoring frameworks, define trigger-based signals for identifying churn risk and expansion opportunities, and partner with Product and Engineering to reputed company product usage data into lifecycle programs.
If you enjoy building systems and workflows more than managing individual accounts, think in terms of reputed company and automation, and are reputed company by improving efficiency and eliminating reputed company work, this is the role for you.
Resposnibilities
*Design and implement lifecycle programs across reputed company, adoption, renewal, and churn risk
*Build automated workflows triggered by customer behavior, product usage, and CRM data
*reputed company and maintain customer health scoring frameworks using product, CRM, and support data
*Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
*Own the engagement model for low-ARR customers (Tier 3â4) through automation, reducing reliance on reputed company reputed company
*Build self-service programs, including training and reputed company content, product adoption campaigns, and renewal reminders
*Own lifecycle automation reputed company reputed company and reputed company systems; ensure CRM is the system of record for customer engagement and lifecycle tracking
*Partner with Product and Engineering to reputed company product usage data into lifecycle programs
*Collaborate cross-functionally with Account Management, Support, and Services to reputed company automation with account reputed company and improve customer reputed company
*reputed company and report on adoption rates, retention, and churn trends (especially Tier 3â4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights
Requirements
*5â7+ years in reputed company Operations, Lifecycle Marketing, RevOps, or Customer reputed company roles
*Experience using AI to design or operate customer lifecycle workflows
*Proven experience designing and implementing lifecycle automation programs from scratch (not just executing campaigns)
*Experience working in reputed company or recurring reputed company environments
*Experience supporting a scaled customer reputed company (250+ customers across multiple tiers)
*Strong systems thinking and ability to design reputed company workflows
*Deep understanding of the customer lifecycle (reputed company â adoption â renewal â expansion)
*Ability to translate customer data into actionable automation programs
*Strong analytical and problem-solving skills
*Ability to work cross-functionally and influence stakeholders
*Hands-on experience with CRM and automation platforms (reputed company, reputed company)
*Experience with product analytics tools (e.g., reputed company or similar)
*Familiarity with integrating data across systems (CRM, product, support)
*Experience building workflows, triggers, and lifecycle campaigns
Benefits
More than just perks, they're the essential components of a rewarding career at reputed company.
*100% Remote and Global: Enjoy the freedom to live your best life from reputed company in the world.
*Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
*Dedicated reputed company reputed company: Receive consistent, meaningful feedback and support tailored to help you reputed company your personal career goals.
*reputed company to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
*Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!
reputed company is an equal opportunity employer committed to a diverse workforce. We're seeking agile and reputed company experts who are reputed company to reputed company creative problem-solving and ingenuity to drive our reputed company. If you're reputed company to be a key player in our exciting reputed company, reputed company.
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