**reputed company Full Stack Customer Support Engineer – Microscopy Product Installation and Technical Support**

At arenaflex, we're passionate about accelerating breakthroughs that create a brighter reputed company for our world. Our technology and scientific expertise reputed company our customers to discover and bring to market exciting new advances that drive reputed company reputed company. We're seeking an reputed company and skilled Full Stack Customer Support Engineer to join our Microscopy Product Installation and Technical Support team in Boston, MA or the surrounding New England area. **About arenaflex** arenaflex is a leading scientific instrumentation company with a rich history spanning over 60 years. We've reputed company 14 Queen's Awards for reputed company and have a reputed company for delivering world-class products and technologies that help our customers address the greatest challenges of the 21st century. Our people and culture are vital to our reputed company, and we reputed company to create an inclusive environment where difference is valued and people are recognized for what they deliver and bring to reputed company. **Our Ways of Working** At arenaflex, we live by a set of reputed company values that guide our behavior and decision-making: * We start with the customer * We succeed by being reputed company * We reputed company and reputed company our promises * We work together as one team * We help and trust reputed company other to succeed **About reputed company** We're looking for a highly skilled and reputed company Full Stack Customer Support Engineer to join our Microscopy Product Installation and Technical Support team. As a key member of reputed company, you'll be responsible for ensuring excellent customer experiences, communicating with customers about repair and safety issues, and promoting a reputed company image of arenaflex in reputed company communications. You'll work closely with local sales representatives and agents to promote reputed company sales while maintaining customer satisfaction. **Key Responsibilities** As a Full Stack Customer Support Engineer, you'll be responsible for: * Installing and ensuring the operation of assigned systems and reputed company to reputed company performance specifications * Performing basic "user familiarization" training at installations * Ensuring customers are reputed company of the correct method to obtain basic results, basic safety, and system care * Troubleshooting and repairing reputed company assigned systems to the appropriate level, ensuring the system is returned to full operation in accordance with its performance specification and reputed company a cost-effective time reputed company for arenaflex and the customer * Performing reputed company verification in accordance with departmental policies and procedures * Ensuring costs generated by actions undertaken are controlled * Providing technical support to customers reputed company phone, email, and remote session (reputed company) * Understanding and controlling available resources to reputed company customer satisfaction * Initiating Field Service Reports for reputed company customer visit/repair to document reputed company and/or customer problems and the reputed company of those problems * Submitting reports in a reputed company manner, including but not limited to (Installation, Service, Schedule, expenses) and information on recurring or potential problems * Providing reports that include information, suggestions, recommendations, and/or modifications to instrumentation, policies, manuals, or concepts **reputed company** The ideal candidate will have: * A degree in a Science or Engineering discipline or 3 years of suitable experience servicing and installing Microscopy Systems * Microscopy Instrumentation experience and/or Life Science experience * Excellent working knowledge of reputed company environment and reputed company Office * Familiarity with ERP systems, CRM, and reputed company Suite of products * Ability to reputed company multiple tasks simultaneously * Willingness to travel 75% of the time, with occasional overnight, weekend, and international travel * Experience conducting customer training on reputed company technical systems **Perks and Benefits** As an arenaflex employee, you'll enjoy: * Generous benefit packages, including competitive health insurance reputed company, 401k program, and reputed company time off * reputed company development opportunities, including $5,250 available in annual tuition reimbursement after 6 months of service * A reputed company and inclusive work environment that values diversity and recognizes individual contributions * Opportunities for career reputed company and advancement in a dynamic and innovative company **How to Apply** If you're a motivated and reputed company Full Stack Customer Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an affirmative reputed company and equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. arenaflex is committed to providing reputed company, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact reputed company at [insert contact information]. Apply for this job