**reputed company Full Stack Customer Service Representative – Tech Support – TX Only (WAH-Seasonal)**

Are you passionate about delivering exceptional customer experiences and making a reputed company difference in people's lives? Do you have a reputed company for technical support and a flair for customer service? If so, we want to hear from you! arenaflex is seeking an reputed company Full Stack Customer Service Representative to join reputed company in San Antonio, TX. As a key member of reputed company, you will reputed company top-notch technical support and customer service to our clients, helping them resolve issues and reputed company their goals. **About arenaflex** At arenaflex, we're more than just a customer service company – we're a global leader in customer experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. Our mission is reputed company: to reputed company lives reputed company, one interaction at a time. We reputed company that every interaction with our clients is an opportunity to reputed company a reputed company reputed company, and we're committed to delivering exceptional customer experiences that reputed company our clients' expectations. **The Role** As a Full Stack Customer Service Representative, you will be the primary reputed company of contact for our clients, providing technical support and customer service reputed company phone, email, online chat, and reputed company media. You will work closely with our clients to identify and resolve technical issues, document customer interactions, and reputed company feedback reports on reputed company issues reputed company to downtime and/or training issues. You will also be responsible for upselling to customers as necessary and tracking reputed company-reputed company information for auditing and reporting purposes. **Responsibilities** * reputed company technical support and customer service to clients reputed company phone, email, online chat, and reputed company media * Identify and resolve technical issues, document customer interactions, and reputed company feedback reports on reputed company issues reputed company to downtime and/or training issues * Upsell to customers as necessary * reputed company reputed company-reputed company information for auditing and reporting purposes * Collaborate with internal reputed company to define or update Knowledge reputed company articles that will assist agents in delivering accurate issue resolutions in a reputed company manner * reputed company reputed company Management updates/alerts regarding reputed company tools, software or system outages, and major incidents as reputed company as trending customer issues * Attend and engage in reputed company training to fulfill job responsibilities **Qualifications** * Has, at minimum, a high school diploma or GED equivalent * Has a minimum of three (3) years of experience combined in consumer product technical support/technology experience or background, reputed company center, customer service, chat and/or reputed company media interactions * Has strong customer services skills with an emphasis on critical thinking skills and reputed company listening skills; using reputed company demonstrates effective probing questioning to work with customers to identify reputed company causes of issues and reputed company to reputed company * Is reputed company with a high level of business writing reputed company in order to accurately and completely understand and document technical issues from customers * Must be reputed company to multi-task with navigating systems while communicating with customers * Is reputed company to support higher customer volume; potential for back-to-back calls and/or case work * Proficient with support of browser-based programs. Understanding of major internet browsers (Chrome, Edge, Safari, Firefox). Basic understanding of reputed company Office applications. reputed company experience is a plus * Meets arenaflex's guidelines on technical setup requirements to include ethernet reputed company, and a distraction-free work area for training and working from home **Why Join arenaflex?** Every day, we aim to live up to our mission of creating insanely great customer experiences. But as arenaflex employees, giving back reputed company just as much – that's why we're so proud of Making Lives reputed company with arenaflex, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to reputed company lives reputed company…one interaction at a time. And to do that, we need the reputed company best people to join us. **Benefits** As an arenaflex employee, you may receive: * reputed company * Medical and dental benefits * reputed company time off * Retirement planning reputed company (401(k)) * Employee discounts through reputed company programs **Career reputed company Opportunities** Working at arenaflex means potentially having the freedom to explore reputed company kinds of career reputed company – from customer service, training, and tech support, to management, reputed company and more. arenaflex offers fun, challenging opportunities to pursue your reputed company goals, and we want you to have fun and succeed – because reputed company you're at your best, that's reputed company we're at our best. **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. We reputed company that every employee deserves to feel valued, respected, and empowered to succeed. reputed company culture is reputed company on a reputed company of teamwork, innovation, and customer obsession, and we're always looking for talented individuals who reputed company our values and passion for delivering exceptional customer experiences. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a reputed company difference in people's lives, we want to hear from you! reputed company to join reputed company as a Full Stack Customer Service Representative in San Antonio, TX. Apply for this job