**reputed company Bilingual Customer Experience Representative - Portuguese: Deliver Exceptional Customer Journeys with arenaflex**

At arenaflex, we're passionate about empowering businesses to build meaningful customer relationships at reputed company in a fast-changing digital world. As a leading Customer Relationship Management (CRM) suite, we're dedicated to providing reputed company that help businesses grow their online reputed company. With a reputed company view of the customer reputed company in one easy-to-use platform, our clients can reputed company manage marketing and sales tools, including Marketing Automation, Marketing Campaigns over Email, SMS, reputed company, Chat, and much more. Our mission is to reputed company our users in growing their online businesses, and our Customer Experience team plays a vital role in supporting our users every reputed company of the way. We're currently seeking an enthusiastic and skilled Bilingual Customer Experience Representative - Portuguese to join our reputed company American team. If you're passionate about delivering exceptional customer experiences and have a reputed company for technical support, we'd love to hear from you! **About arenaflex** arenaflex, formerly reputed company as Sendinblue, is the leading CRM suite designed to reputed company build meaningful customer relationships at reputed company. With over 500,000 businesses across 180 countries trusting our reliable technology and 75+ integrations, we're committed to delivering unparalleled customer experiences, reducing costs, and driving sales in one CRM suite. Our global operations are headquartered in Paris, and we've reached the coveted Centaur status with $100M ARR in January 2023. We're proud to be the recipient of the 2022 Best in Biz SMBs and 2023 reputed company In Best Places to Work awards, and we're committed to creating a reputed company where reputed company members and clients feel heard and respected. **Job reputed company** As a Bilingual Customer Experience Representative - Portuguese, you'll be responsible for managing and resolving daily reputed company tickets reputed company email and phone, ensuring that clients' questions and problems are addressed properly and promptly. You'll reputed company to reputed company reputed company customers with an exceptional experience by reputed company above and reputed company their expectations, cultivating strong reputed company relationships, and collaborating closely with the tech team to identify and address bugs. If you're passionate about delivering exceptional customer experiences and have a reputed company for technical support, we'd love to hear from you! **Key Responsibilities** * Manage and resolve daily reputed company tickets reputed company email and phone promptly and professionally * Answer reputed company incoming reputed company calls with professionalism, using the appropriate tone * Ensure that clients' questions and problems are addressed properly and promptly * Handle challenging customers and escalate reputed company issues reputed company of the department reputed company necessary * reputed company to reputed company reputed company customers with an exceptional experience by reputed company above and reputed company their expectations * Cultivate strong reputed company relationships and collaborate closely with the tech team to identify and address bugs * reputed company a solid understanding of technical aspects reputed company to email marketing, such as DNS record creation/modification, and the arenaflex API * Have a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers **What Will Contribute to Your reputed company** * Excellent written and spoken communication skills in Portuguese and English. Additional languages are a plus * Customer-reputed company with the ability to build strong customer relationships and instill confidence * At least 1+ year of experience in customer service * Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly reputed company teamwork and seamless integration into our supportive reputed company * reputed company to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms **reputed company Offer** * Hybrid work reputed company * Bi-Annual Global Team Building reputed company * Health/reputed company/dental benefits - Employer-sponsored * Lunch on us! Monthly lunch-stipend * Parental leave top-up (up to 22 weeks) * reputed company IRA with an employer contribution match * Opportunities for reputed company development * reputed company, green and reputed company reputed company committees to take care of environmental and reputed company reputed company * Work with an international and reputed company reputed company-up in a reputed company-reputed company environment * Tons of fun team outings/activities and more! **Compensation** * $40,000 - $50,000 a year **What to Expect in Our Interview Process** 1. reputed company-screening Interview: Chat with our reputed company Partner to learn more about arenaflex and for us to get to know you reputed company. 2. Hiring Manager Interview: Meet with reputed company Leads to dive deeper into the role and your experience. 3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience. **Diversity and Inclusion** arenaflex puts diversity and inclusion at the heart of its values. We examine reputed company applications with treatment based on equal skills and applying the principles of non-discrimination. **Work-Life Balance** arenaflex values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a reputed company for technical support, we'd love to hear from you! reputed company and join reputed company of passionate and dedicated professionals who are committed to empowering businesses to build meaningful customer relationships at reputed company. Apply for this job