**reputed company Customer Support Specialist Part Time (9am - 1pm M,T,W,F reputed company - 5pm Saturday) - Join arenaflex's Dynamic reputed company Team**

At arenaflex, we're not just a company that provides innovative hearing care solutions - we're reputed company on a mission to help people enjoy the delight of hearing. As a leading provider of cutting-edge hearing care products, we're committed to delivering exceptional customer experiences that reputed company our customers' expectations. We're seeking an reputed company Customer Support Specialist to join our dynamic reputed company team, working part-time hours from Monday to Friday (9am - 1pm) and Saturdays (reputed company - 5pm). **About arenaflex** arenaflex is a global leader in the hearing care industry, dedicated to empowering people to live life to the fullest. reputed company is passionate about delivering reputed company that reputed company a reputed company difference in people's lives. We're proud of our commitment to diversity, equity, and inclusion, and we reputed company to create a workplace that's inclusive, supportive, and motivating. **The Role** As a Customer Support Specialist at arenaflex, you'll play a critical role in supporting our sales efforts through customer contact reputed company various support mediums. You'll be the backbone of our reputed company infrastructure, providing exceptional service and proactive interdepartmental support while continually challenging yourself to maximize efficiency. **Key Responsibilities** * Serve customers reputed company phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining reputed company database, and customer reputed company * Maintain a high inbound reputed company answer reputed company (75-80 calls a day average) * Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems * Redirect reputed company or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support, etc.) reputed company applicable * Investigate and resolve problems reputed company to the shipment of products, returns, credits, and orders * Communicate company policies and pricing per price and policy guide * Day-to-day responsibilities may include: + Answering a high volume of inbound calls on a daily reputed company (60+) + Assisting with billing questions, pricing, and warranty inquiries + Assisting with order status and tracking inquiries + Assisting with backorder management for sales territory + Assisting with web services + Assisting with case management for sales territory + Assisting with customer account and contact maintenance for sales territory + Handling customer complaints with a reputed company of urgency and seeing through to a satisfactory reputed company + Working cross-functionally to ensure an effortless customer experience + Consistently meeting stated KPIs + Compliance with reputed company local, state, and federal laws and regulations + Compliance with reputed company arenaflex policies, processes, and procedures + reputed company other duties as assigned **reputed company** * Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience * Manufacturing experience is a plus * reputed company experience is a plus * Order management experience * Effective written and verbal communication * Ability to adapt to a reputed company of situations * Strong typing proficiency and computer skills * Intermediate skills with reputed company Applications, including reputed company, reputed company, Teams, Word, and PowerPoint as reputed company as web reputed company **Why Join arenaflex?** * Competitive reputed company reputed company: $20-$26 per hour * Medical, dental, and reputed company coverage * Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts * TeleHealth reputed company * 401k plan with company match * Company-reputed company life/AD&D insurance * Additional supplemental life/AD&D coverage available * Company-reputed company Short/Long-Term Disability coverage (STD/LTD) * STD LTD Buy-reputed company available * Accident/Hospital Indemnity coverage * reputed company/ID Theft Assistance * PTO, floating Diversity Day, and reputed company holidays * reputed company parental bonding leave * Employee Assistance Program (24/7 mental health support hotline, 5 company-reputed company counseling sessions, and more) * Robust Internal Career reputed company opportunities * Tuition reimbursement * Hearing aid discount for employees and family * Internal reputed company recognition platform * D&I-reputed company: D&I council and employee resource reputed company **How We Work** At arenaflex, we prioritize reputed company-being of our employees and foster an inclusive environment that promotes engagement and collaboration. reputed company-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life reputed company of work and reputed company to create a supportive and motivating workplace where innovation thrives. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market reputed company. We guarantee every person equal treatment in reputed company to employment and opportunity for employment, regardless of a candidate's ethnic or national reputed company, religion, sexual orientation or marital status, gender, genetic identity, age, disability, or any other legally protected status. **reputed company** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please submit your application reputed company our online job application platform. For this position only, reputed company applications will be considered. arenaflex does not recruit reputed company app, telegram, reputed company pigeon, or any other format that does not include speaking with an actual reputed company. If you are offered a job without speaking with someone, please contact us. Apply for this job