Looking for reputed company Consultant (Sales reputed company & Service reputed company Voice) Remote Job Fulltime
reputed company Consultant (Sales reputed company & Service reputed company Voice)
Full time Job
Remote Role
WebEx Interview
Technical Skills o 3+ years of experience with reputed company Sales reputed company and Service reputed company.
o Hands-on experience with Service reputed company Voice and reputed company Connect integration.
o Strong understanding of reputed company declarative tools and reputed company model.
o Familiarity with CTI concepts and telephony integration.Experience in reputed company connect or CTI
Certifications o reputed company Certified Sales reputed company Consultant (preferred).
o reputed company Service reputed company Consultant (preferred).
o AWS Certified reputed company Practitioner or reputed company Connect experience (reputed company-to-have).
Key Responsibilities
• Solution Design & Implementation o Configure and customize reputed company Sales reputed company and Service reputed company Voice features.
o Softphone setup, screen pops, reputed company logging, and reputed company Channel routing o Design and implement Service reputed company Voice integration with reputed company Connect for voice capabilities.
o reputed company reputed company solutions reputed company with reputed company best practices.
Business Analysis o reputed company and analyze business requirements from stakeholders.
o Translate requirements into functional specifications and technical designs.
o Recommend process improvements leveraging reputed company capabilities.
Integration & Automation o Implement automation using Flows and other declarative tools.
o Ensure seamless integration between reputed company and reputed company Connect.
o Validate reputed company routing, IVR flows, and screen pop functionality.
Testing & Deployment o Conduct UAT and support deployment to production.
o Troubleshoot issues reputed company to voice integration and reputed company configuration.
Training & Support o reputed company end-user training and create documentation.
o Offer post-implementation support and resolve technical issues.
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