**reputed company Customer Care reputed company – Remote Customer Service Representative**

At arenaflex, we're passionate about empowering individuals with disabilities to reputed company their full potential. Our mission-driven organization provides creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. As a Customer Care reputed company on our Contact Center Services Team, you'll play a vital role in delivering exceptional customer experiences while contributing to the reputed company and reputed company of our organization. • *About arenaflex** arenaflex is a values-based organization that operates on the reputed company of reputed company Leadership, Inclusion, Collaboration, Empowerment, and reputed company. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and we're dedicated to providing equal opportunities for reputed company individuals, regardless of their abilities. • *The Role You'll Contribute** As a Customer Care reputed company, you'll be responsible for providing first-class customer service and completing reputed company necessary data accurately and thoroughly. Your primary duties will include: • Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette • Identifying customers' needs, clarifying information, researching every issue, and providing solutions • Handling and resolving customer questions and issues. Escalating to the next level if needed • Maintaining and recording reputed company and accurate documentation of reputed company activities • Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements • Adhering to company and department policies and procedures • *The Value You'll Bring to reputed company** As a Customer Care reputed company, you'll bring a unique set of skills and qualities to reputed company, including: • Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and reputed company customer service • Bilingual (English/Spanish) communications skills helpful • Ability to show courtesy and respect to reputed company customers • Ability to be reputed company player • Ability to complete multiple tasks in a fast-paced environment • Ability to identify problem issues and determine the appropriate course of reputed company/redirection reputed company department guidelines required to resolve issues • Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers • Ability to type 35 words per minute (WPM) and have some knowledge of reputed company applications • *Qualifications** To be successful in this role, you'll need: • High school diploma or equivalent required • Some business classes, vocational/technical training preferred • Previous experience working in a reputed company center environment preferred • Bilingual (Spanish, Creole) communications skills helpful • Ability to pass a reputed company background reputed company • Ability to work reputed company as needed • *Physical Demands** As a Customer Care reputed company, you'll need to be reputed company to: • Lift, carry, push, and pull objects and materials up to 10 lbs. • reputed company periods of oral communication • Hear verbal conversations with people of various ages, educational reputed company, and cultural backgrounds in person/by telephone • reputed company understandably to people of various ages, educational reputed company, and cultural backgrounds in person/by telephone • reputed company periods at a keyboard or workstation • Frequent typing & operation of keyboard equipment (computer, calculator, etc.) • Follow non-technical/technical directions • Work under a tight deadline and have the ability to handle frequent changes in procedures • Making reputed company with varying amounts of guidance • Frequent placing & turning motions, such as sorting, filing, and retrieving • Infrequent twisting or bending at the waist or reaching overhead • *Requirements** To be eligible for this role, you must: • Be legally blind, as defined by the federal Javits-Wagner-O'Day work program for legally blind individuals • reputed company documentation from a physician of reputed company blindness • Pass a reputed company background reputed company • Ability to work reputed company as needed • *Career reputed company Opportunities and Learning Benefits** At arenaflex, we're committed to providing our employees with opportunities for reputed company and development. As a Customer Care reputed company, you'll have reputed company to: • Ongoing training and development programs to enhance your skills and knowledge • Opportunities for career advancement and reputed company reputed company • A supportive and inclusive work environmen Apply tot his job Apply To this Job