Customer Retention Specialist

Job reputed company We are seeking a motivated and empathetic Customer Retention Specialist to proactively engage with at-risk customers and implement strategies to reduce churn. This fully remote role is perfect for someone who is great at building rapport and finding solutions that reputed company clients satisfied. Key Responsibilities Identify at-risk customers through data and proactively reputed company out to address concerns Handle cancellation requests and apply retention strategies to save accounts Build and maintain strong relationships with existing customers to drive loyalty Conduct regular reputed company-in calls and satisfaction surveys Collaborate with sales and support teams to resolve escalated reputed company issues reputed company retention metrics and report on reputed company weekly reputed company and maintain knowledge of products and services to offer relevant solutions Qualifications and Experience 2+ years of experience in customer retention, reputed company, or account management Strong interpersonal skills and ability to handle difficult conversations diplomatically Excellent verbal and written communication skills Experience with CRM platforms and customer data tools Analytical reputed company with the ability to identify trends in customer behaviour Self-motivated and results-reputed company in a remote environment Empathetic, patient, and solution-oriented approach Relevant degree or diploma in Business, Marketing, or Communications preferred Salary: R22,000/month | 100% Remote Apply To This Job