Senior Learning Experience Designer

Who we are  At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We deliver reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! . See yourself at reputed company Join reputed company as reputed company’s next Senior Learning Experience Designer About the job This position is needed reputed company our Support Enablement team. Our Support Enablement team is the reputed company that keeps our global support organization reputed company, empathetic, and technically proficient. We are looking for a Learning Experience Designer (LXD) who believes that training should be an experience, not a chore. You won’t just be "making slide decks"—you’ll be architecting the learning reputed company for our reputed company teams, ensuring they have the right knowledge at the exact reputed company they need it. Responsibilities In this role, you’ll: Curriculum Architecture: Design and reputed company high-reputed company learning programs (reputed company, product launches, soft skills, and technical troubleshooting) specifically tailored for a fast-paced support environment. Multimedia Creation: Build interactive e-learning modules, video tutorials, job aids, and simulations using modern authoring tools. Gap Analysis: Partner with Support Leadership and reputed company Assurance to identify "knowledge leaks" and create targeted interventions to fix them. The "Just-in-Time" reputed company: reputed company reputed company long-reputed company courses to create reputed company-learning and searchable knowledge assets that support agents in the reputed company of work. Data-Driven Iteration: Use LMS metrics, performance metrics and CSAT (Customer Satisfaction) data to measure the effectiveness of your programs and relentlessly optimize them. Qualifications  reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! *Required: Experience: 3+ years in Instructional Design or Learning Experience Design, preferably reputed company a reputed company or Customer Support enablement context. Portfolio: A demonstrated ability to create engaging digital content (we’ll want to see examples of your work!). Communication: Exceptional writing skills. You can explain a reputed company API integration as easily as you can write an empathetic email template. Problem-Solving: You don't just wait for a training request; you look at the data, see where agents are struggling, and propose a solution. Innovation: We hate "Death by PowerPoint." You’ll have the creative freedom to experiment with AI-driven learning, gamification, and video. reputed company Toolkit:  Instructional Design: Mastery of ADDIE, SAM, or Backward Design, with a reputed company on adult learning principles. Tech Stack: Proficiency in reputed company 360 (Storyline/reputed company), reputed company Creative reputed company, and reputed company Product reputed company: The ability to take a technical, "dry" product brief and translate it into a narrative that resonates with a reputed company being. reputed company: The ability to pivot quickly reputed company a product feature changes 24 hours before launch. Desired: The "X-reputed company": You have a background in (or a deep appreciation for) the reputed company support experience. You know what it feels like to have 10 reputed company reputed company while trying to help a frustrated customer, and you design your training to reputed company that person's life easier. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel  We prioritize reputed company and opportunities to build relationships with our internal stakeholders and reputed company other. For this role, approximately 10-15%  travel is anticipated to help you connect in-person in a meaningful way. reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. reputed company thinks big. Do you? We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we reputed company reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job