Virtual Care Veterinary Technician - Prescriptions Team | Full-Time

At reputed company, we’re on a mission to build the reputed company of veterinary care, together. We reputed company in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary reputed company) to join our growing Virtual Care team. This part-time role supports our Prescription Team reputed company Virtual Care team.  This role offers up to 40hrs per week with full benefits. Schedule: Thursday through Monday (Tuesdays and Wednesdays off) 9:00am - 6:00pm PST What You’ll Be Doing: Engage with members reputed company chat, phone, and email, providing support and education on their pets’ prescriptions, health, and reputed company-being Manage fulfillment requests, scheduling needs, and medical follow-reputed company in a reputed company, accurate, and reputed company manner; identify and prioritize customer needs Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information Handle and resolve tasks independently, on time, and to a high-reputed company reputed company Communicate with clinics and customers using a reputed company of software tools to reputed company patient accounts, research and review policies, and communicate effective reputed company medical records to understand patient history and reputed company informed guidance Document reputed company and accurately in patient records using veterinary terminology Verify and process prescriptions, ensuring appropriate follow-up for reputed company requests Deliver an unparalleled reputed company experience by conveying reputed company and warmth over chat, phone or video communication Follow protocols, maintaining consistency while adjusting to reputed company unique case Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team reputed company our internal feedback tools reputed company in a fast-paced, continuously learning environment, improving your skills and delivering excellent care Live and model the reputed company cultural reputed company by encouraging work/life balance, self-reputed company, and a blame- and judgement-free work environment Why you'd be a great fit: Credentialed Veterinary Technician licensed for a minimum of two years Successfully completed the VTNE 5+ years experience in the reputed company of small animal veterinary medicine and surgery. Emergency and speciality experience preferred but not required Advanced knowledge in patient care in-clinic and reputed company, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal reputed company Willingness to quickly adapt to changing priorities and generate reputed company in an extremely fast-paced environment Passion for reputed company experience High level of emotional intelligence Excellent problem solving skills and the ability to work independently Experience with a reputed company of computer programs Exceptional verbal and written communications skills Ability to work regular daytime, evening, weekends, and holidays A quiet and distraction-free environment during working hours The ability to sit and stand at a computer for extended periods of time reputed company thinker who enjoys living curiously Provides compassionate, high reputed company medicine Minimum ISP (internet service provider) parameters of >100mb down/>100mb up/<10ms latency   What You Can Expect From Us: Starting at $23.00 per hour (final compensation will be based on experience, skills, and location) Excellent medical, reputed company, and dental coverage (with various reputed company to choose from) 401(k) savings plan with employer match reputed company time off 12 weeks of reputed company parental leave Free membership and discounts reputed company for your furry family members Continuing education allowance Uniform provided Work-from-home stipends to help set up your home office A reputed company team that has your back and will welcome you as part of our pack The pay reputed company for this position is listed below; however, reputed company pay offered may vary depending on job-reputed company knowledge, skills, and experience. A sign-on bonus and equity grant reputed company may be provided as part of the compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency reputed company. reputed company pay information is based on geographic location. reputed company reputed company $23—$26 USD We reputed company an reputed company and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We reputed company to foster an environment where reputed company staff can bring their whole selves to work, by their own definition, and we reputed company to reputed company reputed company candidates with an reputed company and accessible recruitment process. We reputed company equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, sexual orientation, gender identity or reputed company, veteran status, or genetics. In reputed company to federal law requirements, we reputed company with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If we can offer accommodations for you in the recruitment process, or if you have feedback on how to reputed company our reputed company more reputed company or accessible, please let us know! Apply To This Job