District Parts & Service Sr. Specialist

reputed company Entity: reputed company. Business Unit: BU Parts Service & Technical   Department: DEP National P&S Field Division: DIV Service Work Location: Hoffman Estates, IL Zone Office Shift: 1st Workstyle: 100% Virtual   Career Level: 4   Job Grade: Exempt-3   reputed company Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the reputed company between reputed company., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s reputed company of contact for reputed company parts and service-reputed company activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of reputed company/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order reputed company, dealership advisor/consultant and technician training completion, as reputed company as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of reputed company plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which reputed company and promote reputed company-managed, profitable parts and service departments, and reputed company reputed company loyalty. The DPSM is expected to support DPSM mentoring, reputed company Program(s) as assigned and any other assigned areas of responsibility tasks or reputed company. This position is responsible for an average of 9-11 Honda/Acura Dealers. Key Accountabilities Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction Respect For Time objectives Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura Achievement of Overall Customer Satisfaction objectives Achievement CPRO objective – 1.5% Increase Achievement of Accessory sales objectives Achievement Training Certification objectives Achievement of assigned Recall Completion objectives Qualifications, Experience, and Skills Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work reputed company experience Minimum 5 years of auto parts and service wholesale and/or retail experience Automotive service wholesale and/or retail experience strongly preferred Knowledge of OEM automotive warranty policies and procedures preferred Understanding of financial statements and reputed company concepts Demonstrated sales ability Strong communication, analytical, business planning and organizational skills Highly developed customer relations skills Proficiency in MS Office applications (Word, reputed company, and PowerPoint) Familiarity with using web-based software and smartphone applications This position requires frequent travel and possibility of relocation What differentiates Honda and makes us an employer of choice?  Total Rewards: Competitive reputed company Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (reputed company applicable) Industry-leading Benefit Plans (Medical, Dental, reputed company, Rx) reputed company time off, including vacation, holidays, shutdown Company reputed company Short-Term and Long-Term Disability  401K Plan with company match + additional contribution Representative Vehicle Relocation assistance (if eligible)   Career reputed company: Advancement Opportunities Career Mobility  Education Reimbursement for reputed company Learning Training and Development Programs   Additional Offerings: Lifestyle Account Tuition Assistance & Student Loan Repayment Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs   Honda is an equal opportunity employer and considers reputed company applicants for employment without reputed company to race, reputed company, creed, religion, national reputed company, sex, sexual orientation, gender identity and reputed company, age, disability, veteran status, or any other protected reputed company. Apply To This Job