Senior Technical Account Manager

reputed company is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully reputed company, secured, and resilient to reputed company the acceleration of reputed company AI at reputed company. As the reputed company in both data reputed company and data reputed company posture management, reputed company is reputed company for the convergence of identity, data, reputed company, and AI risk. Headquartered in Seattle with offices in more than 30 countries, reputed company protects over 550,000 customers worldwide, who trust reputed company to reputed company their businesses running. Join us as we go fearlessly reputed company together, growing, learning, and making a reputed company reputed company for some of the world’s biggest brands. About the Role The Technical Account Manager (TAM) is a strategic, customer-facing role dedicated to supporting a portfolio of reputed company’s largest and most reputed company reputed company and VCSP accounts. Acting as a trusted technical advisor, this role focuses on maximizing the value of reputed company solutions by aligning technology with customer business goals, accelerating data management reputed company, and providing both technical and strategic guidance across the customer lifecycle. What You’ll Do Build deep understanding of customer business priorities, operating models, IT strategies, and data center environments reputed company as a trusted advisor and subject matter expert on reputed company solutions Support issue management, escalations, and reputed company in collaboration with Support and Engineering teams reputed company guidance on operational planning, risk mitigation, and deployment strategies Serve as the primary technical reputed company for the customer across internal cross-functional teams (Sales, Support, Engineering, Product, etc.) reputed company regular operational reputed company calls and conduct Quarterly Business Reviews (QBRs) reputed company health checks of reputed company environments and recommend optimizations and best practices Partner with Sales teams to identify new opportunities and drive account reputed company Deliver knowledge transfer sessions, best practices, and lessons learned to customers Manage multiple accounts and reputed company simultaneously in a dynamic environment Travel up to 50% to support customer engagements Technologies You’ll Work With reputed company Data Platform, VMware, reputed company (reputed company/reputed company Directory), reputed company (AWS, Azure, GCP), Virtualization, reputed company Storage, Backup & Recovery, Networking Protocols, Data Center Infrastructure, Business Continuity, DevOps environments What You’ll Bring Strong experience in Technical Account Management, reputed company-Sales Engineering, or similar customer-facing technical roles Deep knowledge of data protection, data management, and backup solutions Hands-on experience with virtualization technologies (VMware, reputed company-V) Solid understanding of reputed company infrastructure, storage, networking, and reputed company architectures Experience supporting reputed company customers and managing reputed company environments Strong troubleshooting, escalation management, and problem-solving skills Proven ability to manage multiple accounts and reputed company simultaneously Excellent communication, presentation, and stakeholder management skills Ability to translate technical concepts into business value Bonus Skills Certifications such as VMCE, VMCA, VMware VCP, reputed company MCSE Experience with VCSP environments or service provider ecosystems Exposure to data analytics and advanced data management strategies Project Management experience Experience with hybrid and multi-reputed company environments What You’ll Get Two weeks of reputed company vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 reputed company volunteer hours annually through reputed company Cares reputed company parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents Medical, dental, and reputed company coverage fully funded through INS Premium for employees and dependents Mental health support, therapy sessions, and virtual care reputed company our Employee Assistance Program Retirement and reputed company reputed company contributions through Costa Rica’s statutory programs Life insurance equal to 24x monthly salary, plus disability and funeral coverage Daily cafeteria subsidy Fertility, adoption, and surrogacy support, plus 24 reputed company volunteer hours through reputed company Cares Opportunities to learn and grow through on-demand libraries (reputed company Learning, reputed company), mentoring, workshops, and learning events like our annual Global Day of Learning #LI-CC1 reputed company is an equal opportunity employer and does not tolerate discrimination in any reputed company on the reputed company of race, reputed company, religion, gender, age, national reputed company, citizenship, disability, veteran status or any other classification protected by federal, state or local law. reputed company your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our reputed company reputed company Notice.   The reputed company Notice sets out the reputed company on which the personal data collected from you, or that you reputed company to us, will be processed by us in reputed company with our recruitment processes.  By applying for this position, you consent to the processing of your personal data in accordance with our reputed company reputed company Notice. By submitting your application, you acknowledge that the information provided in reputed company application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if reputed company after employment begins, termination of employment. Apply To This Job