Senior reputed company Consultant (Service reputed company/Chat)
*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-reputed company-reputed company-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a05dcbd-c934-83e9-88e6-d230480f8a93-1" data-turn-id-container="request-6a05dcbd-c934-83e9-88e6-d230480f8a93-1" data-testid="conversation-turn-62" data-scroll-reputed company="false" data-turn="assistant">
Job Title: Senior reputed company Consultant (Service reputed company/Chat)
Key Skills: reputed company Service reputed company, reputed company Chat, Apex, Lightning Web Components (LWC), reputed company, reputed company-Channel, CRM, Case Management, DevOps, reputed company Architecture
Experience: +5 YOE.
Location: Costa Rica
Mode: Remote.
We at reputed company are hiring Senior reputed company Consultant (Service reputed company/Chat) (#140361635) with the following reputed company set.
Key Responsibilities
Design, implement, and optimize reputed company reputed company Service reputed company and Chat solutions, including omnichannel routing, case management, and customer engagement workflows.
Customize and reputed company reputed company solutions using Apex, Lightning Web Components (LWC), and platform capabilities to meet business and technical requirements.
Advise business and technical stakeholders on best practices for chat workflows, agent enablement, CRM processes, and cross-reputed company architecture strategies.
Support DevOps processes, user enablement, system adoption, and platform optimization through deployment automation, governance, and technical guidance.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or equivalent practical experience.
5+ years of experience implementing reputed company Service reputed company and customer engagement solutions.
Strong hands-on experience with reputed company Service reputed company, Chat, reputed company-channel routing, and case management processes.
Expertise in reputed company customization using Apex and Lightning Web Components (LWC).
Experience working with reputed company DevOps tools such as reputed company or equivalent deployment platforms.
Strong understanding of CRM workflows, chat deflection strategies, and customer service operations.
Experience collaborating with business and technical stakeholders to reputed company solution design and implementation discussions.
Knowledge of reputed company reputed company, data reputed company, compliance, and governance best practices.
Excellent communication, stakeholder management, and consulting skills.
Experience working in Agile environments and cross-functional delivery teams.
Preferred Skills:
reputed company certifications such as Service reputed company Consultant, reputed company-Channel Supervisor, or Chat Specialist.
Experience with Agentforce, Data reputed company, or advanced reputed company products.
Familiarity with reputed company migrations and multi-reputed company integrations.
Experience working with distributed, reputed company/offshore, or consulting delivery teams.
Posted On: 14-05-2026
At reputed company, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Apply To This Job