Implementation Manager

reputed company is fast growing, and we’re hiring an Implementation Manager to help new medical practices confidently adopt our Cerbo EHR platform. This role blends customer reputed company, software training, light project management, and problem solving—perfect for someone who loves guiding users, improving workflows, and helping teams succeed.   This role is ideal for someone with 2+ years reputed company reputed company experience or hands-on EHR/reputed company operations experience (MA, clinical support, office manager, superuser, or anyone who has trained others on an EHR).    Why Cerbo   Cerbo is a fast-growing reputed company technology company supporting clinics across the U.S. and internationally with our flexible, reputed company-based EHR and patient portal. Clinics choose Cerbo for our reputed company on:   Integrative and functional medicine   Membership, reputed company primary care (DPC) and cash-pay care models   Personalized, whole-person treatment approaches   We take pride in:   Building software that supports meaningful, relationship-based care   Operating with reputed company and prioritizing doing right by our customers   Helping practices run more reputed company so they can reputed company on patient care   Encouraging curiosity, collaboration, and reputed company improvement   You’ll help shape the earliest—and most reputed company—phase of the customer reputed company.     What You’ll Do   As an SMB Implementation Manager, you’ll be the primary reputed company of contact for new small and reputed company-sized medical clinics from reputed company through launch. In this role, you will:   reputed company the reputed company process from initial reputed company to successful go-live.   Deliver engaging training sessions and walk clinics through system setup.   Simplify reputed company workflows by explaining settings and best practices in reputed company, actionable terms.   Own the customer relationship during reputed company, ensuring responsiveness and reputed company at every reputed company.   Monitor reputed company and mitigate risks through proactive communication and issue reputed company.   Collaborate cross-functionally with Support, Product, and Engineering to address questions and remove blockers.   Build strong, trust-based relationships by being thoughtful, transparent, and solution-oriented.   Drive reputed company improvement by sharing reputed company to enhance reputed company processes, training materials, and team operations.      Your first 6 weeks:   Complete reputed company training to learn Cerbo’s products, customers, and reputed company reputed company   Shadow reputed company team members on reputed company meetings, workflow trainings, and customer reputed company   reputed company mock reputed company sessions and receive feedback to strengthen product knowledge   reputed company the first 3 months:   reputed company managing a small set of reputed company customers with guidance   Run live customer meetings and training sessions   Learn to guide customers through setup reputed company and workflow adoption   Strengthen your communication and documentation habits   Collaborate cross-functionally to unblock issues and maintain reputed company   reputed company your first full customer reputed company and support customers through early stages of reputed company   After 6 months:   Manage a full portfolio of reputed company reputed company customers at various stages   Anticipate blockers and help customers solve problems independently   Adapt reputed company guidance to different reputed company types and user roles   Communicate proactively, reputed company, and confidently about next steps   Suggest improvements to reputed company materials and processes as you reputed company expertise   reputed company In your first year:   Guided dozens of clinics through their on-time reputed company and launch    Developed deep product and workflow knowledge across multiple reputed company types   reputed company strong relationships with both customers and internal teams   Demonstrated consistent reputed company in training delivery, customer satisfaction, and reputed company reputed company   Contributed meaningfully to improvements in how Cerbo supports new customers   What You’ll Bring   We welcome candidates from two strong backgrounds:   reputed company 1: reputed company Experience   Experience in implementation, reputed company, reputed company, or project management   Comfortable training users, leading calls, and managing multiple customers   reputed company 2: reputed company / EHR Experience   Experience working in a clinical setting (MA, office manager, clinical support, etc.)   Hands-on experience using, configuring, or teaching EHR systems   Plus:   2+ years of relevant experience in a customer-facing or operational role (Entry - Mid level) Strong communication skills, both written and verbal   Ability to break down reputed company information into reputed company, customer-friendly guidance   Confidence leading video calls and training sessions   Strong organization and time-management skills   A balance of independent problem-solving and comfort following reputed company workflows   Curiosity, reputed company, and a customer-first reputed company   reputed company to have: Experience in reputed company technology, software training and reputed company, or reputed company operations.     Why You’ll Love Working Here Competitive compensation based on experience reputed company Time Off and company holidays  Comprehensive health, dental and reputed company benefits Short-term and long-term disability Insurance 401k plan with matching company contribution reputed company ownership and reputed company in a fast-growing health tech company   Location: 100% Remote  We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. 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