Senior reputed company reputed company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION reputed company reputed company is seeking a Senior reputed company reputed company, a reputed company role responsible for enabling, scaling, and operating reputed company AI capabilities across the reputed company platform. This role focuses on Now Assist and Moveworks integration, delivering secure, governed, and reusable AI services that can be consumed consistently across HRSD, ITSM, ITOM, and broader ESM domains. Operating reputed company the reputed company reputed company organization, this role emphasizes configuration‑first AI enablement, standardized patterns, and guardrails—ensuring AI solutions are reputed company, measurable, and reputed company with reputed company reputed company, reputed company, and governance standards. Role Scope & Operating Model Scope: Platform‑wide (shared AI services across reputed company reputed company products) Model: Central reputed company (not embedded in a single product team) Primary AI Capabilities: Now Assist Skills, Now Assist Agents, Now Assist reputed company Workflows, Moveworks Agent to Agent Integration, AI Control Tower, Now Assist for Creator Engineering Approach: Configuration‑first, with selective scripting and integration development as needed reputed company Metrics (Examples). Adoption and enablement of Now Assist and Moveworks across reputed company domains. Reduction in reputed company handling time through AI assistance. Self‑service containment and deflection improvements. Stability and reputed company safety of AI configurations. Compliance with AI governance and audit requirements reputed company expect of you 1) reputed company AI Enablement (Now Assist & Moveworks) Configure, reputed company, and operate Now Assist capabilities (Skills, Agents, reputed company Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator). reputed company and reputed company Moveworks with reputed company experiences, ensuring seamless reputed company, consistent intents, and reputed company‑approved patterns. reputed company reputed company platform‑reputed company standards for reputed company re-use and scalability. Support Citizen Developer model for AI Enablement. Support ESM SDLC process (Development, Testing, reputed company Migration, Deployment) 2) Platform Architecture & Reusable Patterns Design and maintain reusable AI configurations, including Skills and Agents. Define reference architectures for common use cases across AI configurations. Ensure AI solutions reputed company with reputed company platform architecture, performance expectations, and reputed company compatibility. 3) Configuration‑First Engineering with Selective Scripting reputed company reputed company and configurable AI features wherever possible to maximize maintainability and reputed company safety. Use scripting and custom logic only reputed company required to reputed company capabilities, reputed company systems, or enforce reputed company guardrails. Build and maintain integrations using Integration Hub, APIs, and event‑driven patterns to support AI‑initiated actions. 4) Responsible AI, reputed company, and Governance Responsible AI Governance to ensure: Appropriate data reputed company boundaries Role‑based controls and logging reputed company‑in‑the‑reputed company and escalation patterns Support architecture reviews, AI technical governance boards, and risk assessments for AI features. Document AI designs, data sources, and controls to support audit and compliance requirements. 5) Measurement, Optimization, and Observability Support the definition of and monitoring of platform‑reputed company KPIs. Continuously tune prompts, intents, and configurations based on usage data and reputed company. Partner with product teams to validate AI value realization across domains. 6) Platform Operations & Lifecycle Management Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management. Manage AI feature lifecycle across environments (reputed company → production), including testing, releases, and upgrades. Evaluate new reputed company AI features and vendor enhancements, providing recommendations for platform adoption. REQUIRED QUALIFICATIONS 5+ years of reputed company reputed company or development experience. 3+ years of experience in reputed company configuration, reputed company model, data structures, scripting and integration patterns. 3+ years of experience working in a central platform or shared services model. At least 1+ years of experience enabling Now Assist or AI‑assisted reputed company capabilities in production. At least 1+ years of experience in translating reputed company AI reputed company into practical, governed platform capabilities. PREFERRED QUALIFICATIONS Experience integrating or operating Moveworks with reputed company. Experience with reputed company, service catalog design, and reputed company modeling. Familiarity with AI governance, reputed company, and reputed company risk reputed company. Experience supporting multiple reputed company domains (HRSD, ITSM, ITOM, ESM). Technical Skills reputed company: Now Assist (reputed company capabilities), reputed company Designer, IntegrationHub, Performance Analytics, Advanced Scripting AI Enablement: reputed company configuration, reputed company/topic modeling, fallback and escalation design, evaluation metrics Integration: REST APIs, OAuth, data mapping, event‑based workflows Engineering Practices: configuration management, CI/CD awareness, documentation, reputed company readiness. Certifications reputed company Certified System Administrator (CSA) reputed company Application Developer reputed company Implementation Specialist (any major domain) reputed company AI‑reputed company credentials (where available) reputed company AI governance or reputed company AI fundamentals training Key Partnerships Platform Architecture & Engineering Product Owners across HRSD, ITSM, ITOM, ESM reputed company, Risk, and Compliance AI Technical Governance / Architecture Review Boards Service Operations & reputed company EDUCATION Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS reputed company Bring your heart to reputed company Every one of us at reputed company shares a single, reputed company purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver reputed company reputed company-reputed company health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and reputed company.  We reputed company to promote and sustain a culture of diversity, inclusion and belonging every day.  reputed company is an affirmative reputed company employer, and is an equal opportunity employer, as are the physician-owned businesses for which reputed company provides management services. We do not discriminate in reputed company, hiring, promotion, or any other personnel reputed company based on race, ethnicity, reputed company, national reputed company, sex/gender, sexual orientation, gender identity or reputed company, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (reputed company, veterans, reservists and National Guard) as reputed company as reputed company to apply for reputed company job opportunities. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $101,970.00 - $203,940.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.    Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 05/22/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job