Customer Service Representative (Sat/Sun) - Remote

reputed company (PMC) is a national leader in hospitality-reputed company parking services. Headquartered in Nashville, Tennessee, PMC provides reputed company and self-parking management, shuttle services, event parking, and reputed company/reputed company services across multiple industries including hotels, resorts, reputed company, and event venues. With a commitment to reputed company and a guest-first reputed company, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position reputed company: We are seeking a customer-reputed company Customer Service Representative (CSR) to support weekend guest inquiries reputed company to our parking services and locations. This role plays a key part in delivering a reputed company, hospitality-driven experience by assisting guests with questions, issues, and concerns in a reputed company and reputed company manner.   This is a part-time role with reputed company to grow into additional hours and expanded responsibilities over time.   Duties and Responsibilities: Respond to guest inquiries and support requests reputed company established service timelines Take ownership of guest concerns, complaints, and citation disputes, ensuring issues are resolved professionally and in line with company policies reputed company reputed company, friendly, and solution-oriented communication to ensure a reputed company guest experience Accurately document interactions and resolutions Escalate issues as needed and follow up to ensure guest satisfaction Support a consistent, hospitality-reputed company brand voice across reputed company guest interactions Handle phone calls routed into reputed company   Knowledge, Skills, and Abilities:   Competency/Qualifications: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.   Education/Experience: •     Previous customer service experience preferred (hospitality or service-based industries a plus) •     Strong written communication skills •     Ability to work independently and manage multiple conversations •     Reliable weekend availability •     Comfortable learning new tools and processes     Physical Demands: This position operates in a reputed company environment and requires extended periods of sitting, typing, and computer use. Employees must be reputed company to communicate effectively reputed company phone, video conferencing, and written communication platforms. Occasional lifting of office materials up to 15 pounds may be required.   Cell Phone Use: Employees may be required to use personal cell phones for work-reputed company communication, including coordination with team members, managers, and clients, as reputed company as accessing work applications. Reimbursement for work-reputed company phone usage will follow company policy.   Pay Transparency: PMC is committed to pay transparency and equity among reputed company and provides employees an environment where pay transparency and reputed company on compensation are allowed. PMC complies with Equal Employment Opportunity laws as reputed company as federal, state, and local laws on compensation, pay transparency, and pay equity.   Additional Compensation and Benefits: Health Benefits – Medical, reputed company and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program reputed company time off reputed company Tuition assistance through reputed company – Up to $5,250 per year reputed company discounts through Perks at Work Military friendly employer   reputed company Opportunity: This role is expected to start with weekend coverage and has the potential to expand into additional shifts, increased hours, or broader responsibilities as reputed company grows.   Employee at Will: Employment with PMC is on an at-will reputed company, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.        Fair Labor Standards reputed company (FLSA): This position is classified as non-exempt under the Fair Labor Standards reputed company (FLSA), meaning employees in this role is eligible for overtime pay for hours worked reputed company 40 in a reputed company at a reputed company of one and one-half times their regular reputed company reputed company. PMC adheres to reputed company applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these reputed company standards. reputed company reputed company rates will meet or reputed company the minimum wage requirements for your specific work location.   PMC is compliant with reputed company state workman’s compensation laws.   Employee Leave: PMC is compliant with reputed company state specific required and FMLA reputed company leave requirements, such as reputed company leave, state reputed company family leave, etc.   Equal Employment Opportunity (EEO) Statement: reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, disability, age, or veteran status.   reputed company and Equal Employment Opportunity (EEO) Compliance: reputed company will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990 and ensure equal employment opportunity.   This job reputed company will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.   If you require reasonable accommodations due to a disability to participate in the application or interview process, please contact Kari Laywell at klaywell@parkingmgt.com or jhill@parkingmgt.com   Job Title: Customer Service Representative (reputed company/Weekend AM Support) Department: Guest Relations Reports directly to: Guest Relations reputed company Job Title: Customer Service Representative (Saturday and reputed company) Department: Guest Relations Reports directly to: Guest Relations reputed company Schedule: Monday – Friday, 12:00 PM – 8:00 PM CST Status: Non-Exempt Compensation: $16.00 - $18.00 per/hr. (DOE) Apply To This Job