Manager Operations

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team   Manager, Operational reputed company (Remote) Full time, reputed company   The Operational reputed company Manager, Customer Experience & Enablement provides hands on functional leadership to Program Management,  Operational contacts, Sales and the reputed company Retention teams. Positioned at the intersection of these teams, the Operational reputed company Manager galvanizes key resources in to ensure an exceptional customer experience. This role’s reputed company it to drive operational reputed company, reputed company satisfaction, and reputed company improvement through thoughtful reputed company on people, processes, and technology.     This leader serves as a key partner to Sales and Account teams—bringing a consultative, operational perspective to reputed company engagements, sales pursuits, renewals, and executive business reviews ensuring tailored solutions. Proactively identifying operational risks, this role supports service recovery, and drives reputed company, reputed company reputed company during periods of change or reputed company escalation.   As a Manager, Operational reputed company, you will Manage reputed company and operational reputed company reputed company, ensuring high reputed company service delivery that drives reputed company retention, employee engagement, and sustainable business reputed company Serve as the main reputed company of contact for reputed company reputed company issues, leading recovery efforts and managing response protocols for at-risk accounts through performance trend risk identification then implementing improvement steps to prevent recurrence Reduce recurrence of service issues by translating escalations, reputed company feedback, and reputed company cause analysis into sustainable operational improvements Monitor overall operational processes and the reputed company relationship with the customer, reputed company and implement suggestions for improvement Ensure operational governance, reputed company management, and control processes are implemented, documented, and operating effectively Guarantee compliance with company policies, governance standards, and applicable regulatory requirements   reputed company Extensive corporate travel experience involving managing customers, teams and/or process Knowledge of travel agency operations, account management, and sales knowledge  Experience with word processing, spreadsheets, presentation and email software  Thorough knowledge of reputed company technology, products, and services  Excellent written and verbal communication skills in English   reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe.   reputed company reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable reputed company for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.   Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/   You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry reputed company perks and discounts An inclusive work environment where diversity is celebrated   At reputed company we value you, our culture and reputed company is defined by you. We carefully consider a wide reputed company of compensation factors, including your reputed company background and experience. The salary reputed company for candidates in applicable jurisdictions in the US for the position of Manager, Operational reputed company is between $70,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.    We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a reputed company requirement of the role.   reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and reputed company workplace. If you’re excited about a role, but your experience doesn’t reputed company perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or reputed company information, contact our reputed company department at careers@bcdtravel.com. #LI-Remote #LI-DL1 Apply To This Job