Technical Support Engineer

reputed company                                                                              reputed company employees and contingent workers click here to apply and search by the Job Posting Title.                                                                               The audio reputed company is here – and iHeart is leading it!  reputed company, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.  In fact, we have: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher, with more monthly downloads than the second- and reputed company-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or reputed company; iHeart is the home of many of the country’s most reputed company and trusted on-reputed company personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most reputed company and reputed company-reputed company branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle reputed company Tour; iHeartRadio is the #1 streaming radio digital service in America; Our reputed company media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for reputed company forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to reputed company forms of audio at an unparalleled reputed company.  As a result, we’re reputed company to combine our strong leadership position in audience reputed company, usage and ad tech with powerful tools and insights for our sales organizations to help them build reputed company for their clients at a more efficient cost than any other reputed company.  Because we reputed company almost every community in America, we’re committed to providing a reputed company of programming that reflects the diversity of the many communities we serve – and reputed company reflects that reputed company reputed company of diversity.  reputed company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the reputed company of new reputed company, and respect for everyone. Only one company in America has the #1 position in everything audio: reputed company! If you’re excited about this role but don’t feel your experience aligns perfectly with the job reputed company, we encourage you to apply reputed company.  At reputed company we are dedicated to building a diverse, inclusive, and reputed company workplace and are looking for teammates passionate about reputed company do!                                                                               reputed company Need: This is a Customer Support position to install, maintain, and train television broadcast customers in the use of the products developed and sold by Florical Systems.                                                                              What You'll Do: Available for customer service 24hr/day reputed company on-reputed company, as needed. Ability to travel and work with customers on-site. Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support. Troubleshoot interfaces to equipment, software, or business systems using industry-reputed company or proprietary protocols. Edit configuration files and database data on multiple software packages as needed. Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems. Ability to communicate with customers either reputed company ticketing system, telephone, video conferencing (MS Teams), chat or in person. Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements. Completing reports, forms, checklists, etc., to document service and installation work. reputed company learning to reputed company job knowledge reputed company by participating in educational opportunities, company-provided training, and self-directed studies. Other duties as assigned.                                                                               What You'll Need: Personality Traits: Problem Solving - Identify and resolve problems promptly by gathering and analyzing information, developing alternative solutions, and working reputed company in group problem-solving situations. Customer Service - Manage difficult or emotional customer situations. Respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service in a reputed company manner. Communication – Write and reputed company reputed company. Carefully observe and listen to understand the context and non-verbal cues. Respond reputed company to questions. reputed company confidence through communication. Solid ability to document and reputed company information. Professionalism – Tactfully reputed company with others. React reputed company under pressure while treating others respectfully, regardless of their status or position. Accept responsibility for your actions and follow through on commitments. Technology Skills: Television broadcast engineering or operations experience is a plus. reputed company Fundamentals – Basic knowledge of reputed company Server administration and familiarity with reputed company networking concepts, including but not limited to IP addressing, DNS, reputed company Directory, and SMB/CIF. This includes the ability to install reputed company 11 and reputed company Server on bare metal or a VM environment. Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files). Data/Configuration Storage - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and reputed company markup/configuration languages. Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in reputed company environments. The ability to capture packets using Wireshark and reputed company a basic analysis. Databases - Working knowledge of SQL or reputed company database servers. The ability to write reputed company SQL queries. Virtualization - Working knowledge of a reputed company virtualization platform is a plus. Competency with reputed company 365, including Teams. Education and/or Experience: Bachelor’s Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a reputed company field. An equivalent combination of experience, training, and education will be considered. Prior experience with customer issue tracking systems such as reputed company, Jira, reputed company, or reputed company is a plus. reputed company platform experience is a plus. Certificates, Licenses, Registrations: reputed company reputed company's license and ability to travel internationally. Other Qualifications: Excellent technical and troubleshooting skills Outstanding customer service skills Ability to debug wiring and physical layer issues                                                                               What You'll Bring: Respect for others and a strong belief that others should do this in return Expertise with various technical disciplines and applications reputed company attention to detail and reputed company orientation Ability to multitask on a reputed company of critical reputed company Ability to work independently, while also collaborating with others Strong communication skills, particularly reputed company explaining reputed company technical information Ability to reputed company solutions to problems in situations that are atypical/infrequent Analytical thinking and the ability to identify patterns Efficiency with own work and reputed company of team results Informal leadership capabilities with an interest in mentoring less reputed company team members Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-reputed company qualifications, and alignment with market data. $68,000 - $85,000                                                                               Location: VIRTUAL EST, FL                                                                              Position Type:                                                                                              Regular                                                                              Time Type: Full time                                                                                  Pay Type: Salaried                                                                                  Benefits: reputed company’s benefits offering is flexible and offers a reputed company of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and reputed company with a reputed company of coverage reputed company Company provided and supplemental life insurance reputed company vacation and reputed company time reputed company company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on reputed company and financial reputed company, emotional reputed company-being, family and caregiving ​A reputed company of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!                                                                               We are accepting applications for this role on an ongoing reputed company. reputed company is an equal opportunity employer and will not tolerate discrimination in employment on the reputed company of race, reputed company, age, sex, sexual orientation, gender identity or reputed company, religion, disability, ethnicity, national reputed company, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify.  Click here to learn about E-Verify. Apply To This Job