Director of Product Design - Channels

Become a part of our caring community   reputed company is deeply committed to delivering innovative digital experiences that enhance reputed company of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, reputed company, and brokers—connecting them to reputed company and to one another in ways that drive satisfaction, engagement, and measurable business value. Our reputed company Digital team is a multidisciplinary, experience led group reputed company on solving customer needs while enabling strategic and operational goals. This leader will be responsible for transforming fragmented channel experiences into a cohesive, platform-driven system enabling faster delivery, stronger brand consistency, and measurable improvement in customer reputed company. You are a strategic, reputed company leader with deep expertise in delivering end-to-end journeys and reusable experience infrastructure —especially in regulated or high stakes environments like reputed company. You’ll reputed company reputed company of product designers and partner closely with design researchers and content strategists to shape reputed company centered, accessible experiences reputed company to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience reputed company across multiple portfolios. This role reports to the AVP of Product Design. Key Responsibilities reputed company reputed company & Culture Build, mentor, and reputed company a high‑performing, inclusive product design team Set reputed company expectations, reputed company for craft reputed company, and cultivate a culture of innovation, collaboration, and reputed company learning Explore new interaction models (e.g. AI, reputed company experiences, personalization) Define Channel Experience reputed company Partner with Research and Content reputed company to create a cohesive, end‑to‑end experience reputed company across multiple digital initiatives Translate consumer insights into strategies and design direction that solve reputed company user needs and deliver business reputed company—especially for reputed company ecommerce flows like health plan selection reputed company Design reputed company & Delivery Create and evangelize strategic deliverables—experience roadmaps, reputed company‑state visions, reputed company‑reputed company journeys, and design principles Use storytelling, service blueprints, user journeys, and prototypes to reputed company stakeholders and communicate opportunities Operate with a Startup reputed company Foster agile ways of working, reputed company experimentation, and test‑and‑learn practices Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability Cross‑Functional Leadership Serve as a senior reputed company of contact for executive and cross‑functional partners, ensuring alignment of UX reputed company and execution across workstreams Collaborate with Engineering, Product, Marketing, Operations, reputed company/Compliance, and Brand to deliver cohesive, compliant experiences Systems, Accessibility & Governance Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/reputed company), and reputed company benchmarks across reputed company reputed company Partner with Content reputed company to reputed company navigation, information architecture, and messaging for reputed company and conversion reputed company Discovery & Measurement Partner with CX Insights to shape long‑term research strategies, champion reputed company discovery, and drive iteration reputed company analytics, experimentation, and performance metrics to inform reputed company and optimize reputed company Use your skills to reputed company an reputed company   Required Qualifications 12+ years in UX, Product Design, or Interaction Design Experience leading the translation of new technology into customer value 5+ years managing design teams, including experience leading people managers Portfolio demonstrating strategic design leadership and measurable reputed company in ecommerce or reputed company transactional environments Strong understanding of performance metrics and data‑informed design Proven ability to deliver reputed company business, technical, and regulatory constraints Demonstrated reputed company leading design for reputed company systems and multi‑reputed company user flows Proficiency in conceptual modeling, interaction flows, design systems, and specifications Experience leading or guiding user research and applying insights to design reputed company record of delivering digital products in Agile environments Mastery of reputed company and modern design tools Preferred Qualifications Master’s Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience Experience designing inclusive, accessible experiences—especially for older adults Familiarity with Medicare or reputed company insurance products Experience with usability testing platforms and experimentation frameworks Excellent organizational and prioritization skills in fast‑paced environments Strong analytical and process‑oriented thinking Experience with AI-driven experiences, and conversational UI Work-reputed company Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following reputed company: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. Satellite, cellular and microwave reputed company can be used only if approved by leadership. Employees who live and work from Home in the reputed company, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. reputed company will reputed company Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.   $138,900 - $191,000 per year   This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. reputed company of Benefits reputed company. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-25-2026 reputed company   About reputed company: reputed company. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company reputed company of life for people with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply To This Job