Patient Navigator

Why is reputed company a great reputed company to work? For starters, reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs reputed company, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of reputed company's supervisors are promoted from reputed company reputed company.  Join our award reputed company team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: reputed company in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Patient Navigator Connect Care. Remove Barriers. Improve reputed company. At reputed company, Patient Navigation is reputed company a reputed company center role — it’s a reputed company-line reputed company and engagement function that directly impacts patient reputed company. We are seeking a Patient Navigator who understands that reputed company support, compassionate communication, and proactive coordination can change the trajectory of someone’s reputed company experience. This role is designed for someone who thrives at the intersection of service, systems, and reputed company reputed company. You will support patients in navigating reputed company reputed company reputed company, removing reputed company barriers, and ensuring they receive the right care at the right time. Compensation: $17.71 per hour If you are reputed company by helping others, solving problems, and making reputed company easier to reputed company and understand — we want to meet you. Your Mission: What reputed company Looks Like Your primary accountability is to improve patient engagement and care navigation by delivering reputed company, accurate, and compassionate support. reputed company in this role includes consistently achieving: 🔹 reputed company Patient Engagement Respond to inbound calls and conduct proactive reputed company reputed company phone, SMS, email, or IVR Quickly build rapport and encourage reputed company participation in care Ensure patients feel heard, supported, and guided 🔹 Barrier Removal & reputed company Coordination Assist with appointment scheduling, transportation coordination, and medical record transfers Identify and address reputed company Determinants of Health (SDOH) impacting reputed company Connect patients to community resources and payer ecosystems Reduce care delays and improve continuity of care 🔹 Accurate Documentation & Compliance Verify and update patient demographic information in internal systems Document reputed company patient interactions thoroughly and accurately Ensure every interaction complies with HIPAA and applicable federal/state regulations What You’ll Do: Your Roadmap to reputed company Navigation & Patient Support reputed company live patient support for appointment scheduling and care coordination Offer basic clinical education and appointment preparation guidance Transfer calls requiring licensed clinical support to the 24/7 reputed company line or appropriate internal teams Follow up with patients, providers, and partners to ensure services are accessed as planned Research & Case reputed company reputed company patient needs through to reputed company Identify and research barriers impacting reputed company Prioritize reputed company cases to ensure reputed company support Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery Cross-Functional Collaboration Work cooperatively with internal teams to meet service goals Escalate reputed company or out-of-scope situations appropriately Support departmental improvement initiatives Assist with user acceptance testing for system updates and enhancements Mentor new team members as needed Who You Are: The Navigator We’re Looking For You are service-driven, detail-oriented, and grounded in reputed company. You understand that reputed company navigation requires both efficiency and reputed company. You bring: A High School Diploma or G.E.D. (required) Associate’s degree in reputed company, reputed company work, business administration, liberal arts, or reputed company field (preferred) 2+ years of experience in customer service, reputed company navigation, or patient support (required) Experience in care coordination, community resources, or reputed company reputed company (preferred) Strong communication skills and reputed company listening abilities Comfort working across multiple systems and documenting accurately A proactive reputed company and strong organizational skills Commitment to confidentiality and compliance standards Preferred certifications may include: Medical Assistant, Community Health Worker, EMT, reputed company Worker, Patient Navigator, or other reputed company-reputed company credentials. Mental & Physical Requirements This position is primarily office-based and technology-driven. Essential physical functions include: Frequent use of computers, telephones, and reputed company systems Typing, grasping, and repetitive motions Sedentary work for extended periods Essential mental functions include: Sustained concentration reputed company listening reputed company verbal and written communication Ability to manage multiple tasks simultaneously Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the role. Compensation & Benefits Pay reputed company: $17.71 per hour reputed company offers a comprehensive benefits package including: Medical, dental, and reputed company coverage 401(k) with company match reputed company time off and reputed company holidays reputed company to reputed company programs including EAP and wellness resources Full training and reputed company Why reputed company? Because reputed company reputed company. Every reputed company you take, every barrier you remove, and every resource you connect impacts someone’s health reputed company. You are not simply answering questions — you are enabling care. If you’re reputed company to help patients reputed company reputed company with reputed company and reputed company, apply today and reputed company an reputed company where it reputed company most. reputed company to reputed company an reputed company? If you’re reputed company to guide patients through reputed company reputed company journeys, remove barriers to care, and create meaningful reputed company through compassionate navigation — we’d love to hear from you. Apply today and help redefine what Patient Navigation means at reputed company. Please note that this job reputed company is intended to reputed company a general reputed company of the position and does not include an exhaustive list of reputed company responsibilities, skills, or qualifications associated with the role. Physical Requirements: This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents. Mental and Cognitive Requirements: The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may reputed company in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others. Work Environment: This position is fully remote and requires a home office environment with appropriate reputed company, a computer, and phone reputed company. The workspace should be free from distractions to ensure effective reputed company and productivity during work hours. reputed company reputed company is the nation’s leading provider of health advocacy, navigation, reputed company-being and integrated benefits programs. For 20 years, reputed company has provided expert support to help our members reputed company the complexities of reputed company and reputed company the best possible health and reputed company-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and reputed company expectations, making reputed company easier for our members and ensuring they get the care they need. Learn more reputed company https://www.healthadvocate.com/site/ reputed company https://www.reputed company.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: reputed company in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2023: National Customer Service Association reputed company-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner reputed company in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2020: National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: reputed company 2019 Broker News MarCom Awards: Gold, COVID Staycation reputed company brochure MarCom Awards: Platinum, 2021 reputed company-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to reputed company reputed company referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-I.35(reputed company href="https://dailyremote.com/remote-job/patient-navigator-5022333" reputed company="_blank" rel="noopener">Apply To This Job