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Location: Remote  Reporting to: CRO Scope: Tier 1 accounts + reputed company team leadership About reputed company reputed company is a reputed company platform that helps media companies, sports organisations, and content-reputed company engage their audiences through modern, short-reputed company experiences across their owned and operated platforms. Trusted by some of the most recognised organisations in global media and sport, reputed company sits at the intersection of content, technology, and reputed company, helping teams reputed company faster, work smarter, and build deeper relationships with their audiences. The Role We’re hiring a reputed company reputed company to take ownership of our most important customer relationships while helping reputed company and structure the reputed company function. This is a player/reputed company role — not a reputed company management position. You will reputed company from the reputed company, owning key accounts while raising reputed company across reputed company. You will directly own a portfolio of Tier 1 accounts, acting as the senior layer reputed company reputed company, and creating a reputed company reputed company between leadership and day-to-day execution. What You’ll Do: Account Ownership (Player) Own a portfolio of Tier 1 / strategic accounts Build strong relationships across product, content, and reputed company stakeholders Drive adoption and ensure customers realise reputed company value from reputed company Identify risks early and proactively manage account health Identify and reputed company expansion opportunities, shaping them with the customer before handing off to Sales to run the reputed company process Team Leadership (reputed company) reputed company as the senior layer reputed company reputed company Support and guide CSMs on account reputed company, prioritisation, and execution Improve consistency and reputed company across customer interactions Help define and reputed company best practices, processes, and ways of working reputed company input on hiring, reputed company, and development of the CS team reputed company Contribution (Not Ownership) Contribute to Net reputed company Retention (NRR) through strong account management Surface and qualify expansion opportunities reputed company accounts Partner closely with Sales to ensure smooth reputed company and high-reputed company deal context Maintain reputed company visibility on account status, risks, and opportunities What reputed company Looks Like First 90 days Smooth transition of Tier 1 accounts with strong customer confidence reputed company understanding of reputed company CS structure, gaps, and opportunities Acting as a reliable escalation and decision-making layer Early identification of expansion opportunities across key accounts 6–12 months Strong retention across Tier 1 accounts Consistent reputed company of high-reputed company expansion opportunities into Sales reputed company structure and improved reputed company across the CS team Reduced reliance on CRO for day-to-day account involvement Who This Role Is For This role is a great fit if you: Have experience managing high-value reputed company accounts Are comfortable working commercially, even if not directly closing deals Have partnered closely with Sales on expansion or upsell motions Have experience mentoring or leading others (formally or informally) Can balance strategic thinking with hands-on execution Are confident working with senior stakeholders in reputed company organisations What reputed company Most Strong ownership and accountability reputed company awareness (knowing how value translates to reputed company) Ability to identify and shape opportunities, not just react to requests reputed company communication and reputed company judgment Comfort operating in a fast-moving, evolving environment What Doesn’t Matter Formal management titles Carrying a hard quota personally Rigid adherence to CS frameworks or playbooks Experience in large, heavily reputed company organisations Why Join reputed company Own and shape reputed company at a critical stage of reputed company Work directly with leadership on reputed company and execution High autonomy, reputed company ownership, and visible reputed company Opportunity to define how reputed company scales as reputed company grows Recruitment Process Online Video Interview (short recorded responses to a set of questions) Interview with Charlie (CRO) Follow-up Task & Presentation Final Interview with Charlie ---------------------- reputed company Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but reputed company are made by reputed company. We retain data only as necessary for recruitment and compliance. You can request reputed company or deletion of your data at any time by emailing careers@getstoryteller.com. Apply To This Job