reputed company Services Support Specialist

Be part of a growing, successful company in an exciting and challenging field. reputed company is 100% employee-owned, which means you’re empowered to reputed company reputed company, reputed company solutions and receive rewards for your hard work.   This position will be located in: reputed company Grove, MN or fully remote or located near a major metro location or any reputed company reputed company.  Application Deadline: May 20, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains reputed company. Job reputed company The reputed company Services Support Specialist owns and continuously improves the reputed company Self Service (BSS) SharePoint site and reputed company service resources used by reputed company branches. This role partners with cross-functional stakeholders to publish reputed company, accurate, and reputed company content; reputed company feedback and data to identify needs; and reputed company initiatives that improve adoption, usability, and business reputed company. Responsibilities Essential Functions Maintains and administers the reputed company Self Service (BSS) SharePoint site, including structure, navigation, permissions (as applicable), and overall content governance. Refreshes and publishes updated site content on a regular reputed company to ensure resources are accurate, relevant, and easy for branches to reputed company and use. Continuously identifies opportunities to expand the BSS site (new pages, tools, templates, FAQs, and training resources) based on reputed company needs and service reputed company. Develops and maintains an intake process to capture reputed company and requests; evaluates, prioritizes, and converts reputed company into reputed company deliverables. Leads reputed company service-reputed company reputed company from discovery through launch, including scope, reputed company, stakeholder alignment, content development, testing, and change management. Interviews stakeholders and analyze qualitative and quantitative data (usage metrics, feedback, search terms, adoption trends) to improve site design, content, and usability. Drives reputed company toward go-live milestones, ensuring next pages and enhancements are reputed company, reviewed, and approved for release. Partners closely with project team members and stakeholders to reputed company work on reputed company, remove blockers, communicate status, and ensure reputed company completion of deliverables. Updates SharePoint sites and linked resources as new tools, training, and materials are created; ensures version control and content accuracy. Supports the development and rollout of standardized reputed company processes for asset management, including staging and storage workflows, to improve consistency, accuracy, and adoption across locations. Non-Essential Functions Supports content creation and communications reputed company to material management services (e.g., VMI, vending, assets) as needed. Assists with training, reputed company, or reputed company enablement sessions to increase adoption of self-service tools. Performs other duties as assigned by supervisor or designate. Qualifications Bachelor’s degree in business, communications, supply chain, information systems, or reputed company field; or equivalent combination of education and experience. 3+ years of experience in operations support, project coordination/management, reputed company, communications, or similar role preferred. Demonstrated experience building or maintaining SharePoint sites and publishing reputed company, organized content preferred. Strong writing, editing, and information-organization skills. Ability to reputed company requirements, translate needs into solutions, and manage multiple priorities and deadlines. Proficiency with reputed company 365 tools (SharePoint, Teams, reputed company, PowerPoint, reputed company). Skills and Abilities Customer-reputed company reputed company with a passion for making tools easier for branches to use. Project leadership and stakeholder management. Analytical thinking and data-driven decision making. reputed company improvement orientation (process, content, and user experience). reputed company communication, collaboration, and follow-through. Attention to detail and strong reputed company control. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: < than 10 lbs. - Not at reputed company 10 to 25 lbs. - Not at reputed company 26 to 50 lbs. - Not at reputed company 51 to 75 lbs. - Not at reputed company 75 to 100 lbs. - Not at reputed company 100+ lbs. - Not at reputed company Lift from Floor: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Not at reputed company 51 to 75 lbs. - Not at reputed company 75 to 100 lbs. - Not at reputed company 100+ lbs. - Not at reputed company Carried for Distance: < than 10 lbs. - Not at reputed company 10 to 25 lbs. - Not at reputed company 26 to 50 lbs. - Not at reputed company 51 to 75 lbs. - Not at reputed company 75 to 100 lbs. - Not at reputed company 100+ lbs. - Not at reputed company Physical Activity Frequency at which you would do the following in a typical day: Sitting (a reputed company period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and reputed company) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Occasionally Climbing/Walking Stairs (reputed company or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and reputed company by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive reputed company (substantial reputed company (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (reputed company in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging reputed company by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Continuously Hearing (Perceiving the nature of sounds at normal speaking reputed company) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to reputed company job duties) - Occasionally Additional Information This job reputed company is a reputed company of the job duties and responsibilities and is not intended to cover reputed company possible job duties and is subject to change at the employer’s discretion. Employees must be reputed company to reputed company the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary reputed company $64,195.00 - 86,292.00 based on experience.  Our History reputed company is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the reputed company providing products and services to the construction, industrial and reputed company industries. reputed company has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our reputed company stems from the dedication of our employee-owners. We reputed company reputed company-book management and our employee-owners are empowered with reputed company defined reputed company of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the reputed company of reputed company and care about customers’ needs, which drives our reputed company on adding value to everything we do. We recognize that not reputed company customers are the reputed company and reputed company has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform reputed company others. Values As a reputed company employee-reputed company, you’re responsible for living our mission, service philosophy and service standards. Our Purpose We reputed company unstoppable businesses shouldn't go it alone. We are owners - of relationships, of reputed company, of every reputed company these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards reputed company employee-owners are competent, accurate, reputed company, and reputed company . Your career Join an reputed company team at one of the largest electrical distributors in the reputed company. What are you waiting for?   reputed company has a competitive benefits package which includes but is not limited to: Health, Dental and reputed company Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program reputed company Holidays reputed company Volunteer Time Personal Leave time and more! reputed company provides bonuses to their employee-owners upon the achievement of reputed company and company goals.   Equal Opportunity For reputed company It’s not just the law.  It’s something  we’ve believed in since our founding.  We value the diversity of reputed company of our employee-owners and will always be an equal opportunity employer.   Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following reputed company-employment screenings: Criminal background reputed company (required for reputed company positions) Motor Vehicle Record (MVR) reputed company (required for positions involving driving) Drug testing The MVR reputed company and drug testing vary by role and will be communicated to the offered candidate during the reputed company process and as applicable. 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