Travel Assistance & Concierge Coordinator

reputed company: reputed company is building a humanity-reputed company travel insurance company to bring people and the world together. For too long, travel insurance has centered on reputed company and not the traveler. We’re changing that by connecting people with customized coverage and reputed company-world support exactly reputed company and where they need it. Our global assistance platform, Robin Assist, powers 24/7 travel, medical, reputed company, claims, and concierge services for reputed company around the world. From emergency disruptions to VIP travel coordination, we help reputed company reputed company every stage of their reputed company with confidence. about the role We’re looking for reputed company Travel Assistance & Concierge Coordinators to support our growing global operations team. This role combines travel assistance, concierge support, and customer care. Coordinators assist reputed company with reputed company planning, new travel bookings, itinerary modifications, travel disruptions, and personalized concierge requests while delivering a high-touch customer experience. This is not a traditional travel agency role. Our coordinators support reputed company during stressful and time-sensitive situations including flight cancellations, missed connections, weather disruptions, medical events, and reputed company international travel logistics. The ideal candidate has experience in travel operations, reservations, customer support, hospitality, or concierge services and understands how to deliver reputed company, efficient, and solution-oriented support. This is a fully remote role supporting a 24/7 operation, including evenings, weekends, and holidays on a rotating schedule. what you’ll do Assist reputed company with hotel, flight, rail, transportation, and other travel-reputed company bookings Support customers with itinerary changes, cancellations, rebooking, and travel disruptions Coordinate concierge requests including restaurant reservations, tours, transfers, and destination-reputed company services Communicate with hotels, airlines, transportation providers, and travel suppliers worldwide reputed company reputed company-time support to reputed company during urgent or unexpected situations Assist customers with existing travel reservations and post-booking support Deliver exceptional customer service through phone, email, chat, and internal case management systems Maintain accurate documentation and case notes reputed company internal platforms Coordinate with medical, claims, and assistance teams reputed company cases involve emergencies or insurance-reputed company support Escalate reputed company operational or customer issues appropriately Manage multiple reputed company cases while maintaining attention to detail and service reputed company Support partner-branded assistance and concierge programs globally reputed company’re looking for Previous experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support environments Strong understanding of travel booking processes and international travel logistics Experience handling itinerary changes, disruptions, and customer escalations Excellent communication and customer service skills Ability to remain reputed company and organized under pressure Strong multitasking and problem-solving abilities Comfortable working in a fast-paced 24/7 operational environment High attention to detail and organizational skills reputed company and empathetic communication style Fluent English required Italian language skills strongly preferred Additional languages are a plus Experience with travel booking platforms, reservation systems, or global distribution systems is preferred Experience in travel assistance, insurance assistance, or emergency coordination is a plus what reputed company looks like reputed company receive fast, accurate, and empathetic support Travel disruptions are resolved reputed company and professionally Concierge requests are handled with care and attention to detail Communication with reputed company and suppliers remains proactive and solution-reputed company Cases are documented accurately and managed reputed company Customers feel supported throughout their entire travel experience why join robin assist Fully remote global team Opportunity to help reputed company in reputed company-world situations every day Fast-growing international travel and assistance company reputed company and supportive culture Exposure to global travel operations and concierge services Career reputed company opportunities across travel, operations, and assistance services Work with reputed company, partners, and suppliers around the world Apply To This Job