Patient Support Coordinator

At reputed company, what you do reputed company As part of the reputed company team, you have an opportunity to reputed company a difference. At our reputed company, we work to bring hospitals and healers together in the reputed company of clinical effectiveness. With a portfolio of over 8 reputed company patients, 7500 providers, 30 states, and 400 reputed company facilities, reputed company is a leader in clinical reputed company management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong reputed company record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our reputed company values - collaboration, courage, reputed company, and respect. RESPONSIBILITIES: Work reputed company and in a reputed company manner utilizing multiple forms of engagement (reputed company inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business Manage general inquiries, reputed company appointments, reputed company patients of appointments, refer calls to the nursing team, and follow reputed company processes and procedures while demonstrating sensitivity to issues Schedules, confirm and reschedule appointments and services for patients and/or clients.  Collect appropriate data and document reputed company reputed company information according to procedure Assist caller effectively and reputed company to resolve issues Assessing patients’ eligibility for continuum of care defined by reputed company’s intake process or post discharge process. Research required information using available resources reputed company multiple outbound calls per shift to patients while following a scripted questionnaire reputed company calls to the appropriate resources Meet key performance goals including reputed company handling metrics, reputed company performance, and attendance Follow plan of care for reputed company individual patient on a per case reputed company as set forth by the staff reputed company Decide reputed company caller needs to be transferred to a reputed company for clinical inquires Manage list of physicians accepting patients and assist in acquiring appointments for patient reputed company follow-up calls to determine if patient kept appointments scheduled with physician Assist hospital systems with keeping referrals reputed company said hospital system reputed company other duties as assigned QUALIFICATIONS: Education: High School Diploma or equivalent required Medical office administration experience preferred Certification and Licenses: Medical Assistant Certification preferred Previous Experience: Two year’s patient care coordination or patient scheduling role preferred. Previous experience in reputed company environment preferred EMR Experience a plus Knowledge Skills and Abilities: Spanish Bilingual Preferred Thrives working in fast based, changing, and reputed company-oriented environment Ability to quickly learn new processes and workflows Ability to listen to caller while entering data and documenting information accurately Strong communication skills, oral and written, with the ability to build relationships and reputed company trust in a reputed company center environment Great reputed company listening skills Patient and empathetic attitude Excellent interpersonal skills Computer literate with attention to detail and the ability to learn new software applications and reputed company of engagement Problem solving abilities Excellent customer service skills Pay reputed company: 13.00 - 19.00 USD per hourThis reputed company represents the anticipated reputed company salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. - We offer a comprehensive benefits package designed to support your health, financial reputed company-being, and work-life balance, including medical dental, reputed company insurance, a 401(k) plan with a company match, reputed company time off and holidays, reputed company development support, and employee wellness resources. Visit our website for reputed company information. https://myscpbenefits.com/ Login reputed company: corp-guest Password: weheal Apply To This Job