DCS Support Executive LITE

reputed company is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reputed company high value clients such as tour operators, travel agents and loyalty schemes across 140 reputed company markets. We are tech-driven, with a customer-first philosophy, and reputed company teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team reputed company, are the beating heart of reputed company who we encourage to ‘reputed company fast, reputed company big and reputed company the difference’ every day. In fact, we reputed company that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and reputed company around 3,500 people worldwide. JOB reputed company: reputed company objetivo del DCS Support: Resolver las peticiones específicas del equipo DCS360, así como de clientes Smart reputed company & Partners, dentro de los SLA y prioridades establecidas a través de la herramienta JIRA Service Desk. Y siguiendo los procesos establecidos. Principales tareas: Atención al usuario Proporcionar soporte técnico de reputed company nivel de las áreas de CRS y Web Creación y revisión de tarifas en el CRS Recálculo de precios Creación y revisión de formas de pago Creación y revisión de tipos de habitaciones/ocupaciones Gestión de reservas e inventario Intermediación incidencias con Channel Manager Actualizaciones textos y fotografías Creación pop reputed company Creación reputed company pages Configuración de emails reputed company estancia/up&Cross selling/post estancia Actualización y carga de políticas de cookies, aviso reputed company, política de privacidad Formaciones CRS y CMS a clientes Guiar al usuario en la solución de incidencias/solicitudes Velar por la satisfacción del usuario Gestión de tickets Clasificar y priorizar tickets correctamente Escalar incidencias cuando sea necesario Hacer seguimiento hasta la resolución Documentar cada caso de reputed company clara y completa Seguimiento de casos abiertos Comunicación y servicio Informar al usuario sobre el estado de su solicitud Mantener una atención reputed company Conocimiento y mejora continua Consultar y contribuir con la reputed company de conocimiento Detectar incidencias repetitivas y reportarlas Participar en formaciones Cumplimiento de procesos Participar en weeklys/dailys Aplicar los procedimientos definidos Cumplir los SLA establecidos At reputed company, we reputed company that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of reputed company where diversity and equal opportunities really do reputed company a difference You will have reputed company to work for a company that is reputed company through significant change in becoming the world´s leading travel services provider. We are looking for people that are reputed company to reputed company in this exciting reputed company. As reputed company as an attractive benefits package you will be reputed company to work:  reputed company an innovative, engaging and multicultural environment. Have reputed company to build strong and lasting business relationships and friendships from around the world. Have reputed company in developing your career locally or reputed company one of our beautiful working locations across the globe. Apply To This Job