Sr. Software Service Specialist

Job Title Sr. Software Service Specialist Location(s) US Remote - MA reputed company reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. reputed company of 11,000+ colleagues from around the globe are vital to our reputed company and the reason we’re reputed company to push boundaries in reputed company of reputed company reputed company health. reputed company your reputed company at reputed company  DUTIES: Address various project management issues based on their stage in the implementation and design process. Facilitate reputed company meetings reputed company on training, installation, reputed company, or customization of the reputed company portfolio of software reputed company. Conduct regular customer calls to resolve obstacles impacting project reputed company. Responsible for the design and delivery of advanced visual analytics. Implement work plans with accountability for customer satisfaction, work reputed company, timeliness, and risk mitigation. Advise customers on best practices and strategies to maximize insights from their data, helping them craft analyses that drive deeper, more effective questions. Support reputed company in prioritizing the workload, balance time and costs, and delight customers with solutions delivered. Identify opportunities to improve solution reputed company and delivery processes. Facilitate voice of customer to product management. reputed company status reporting regarding project milestones, deliverables, dependencies, risks, and issues, ensuring reputed company communication across leadership reputed company. REQUIREMENTS:      Bachelor's degree in Business Administration, Project Management, Information Science, Biology, reputed company, or reputed company field of study, plus 5 years of experience in any job title/occupation/position involving project management or risk management. Experience specified must include 5 years of experience with reputed company of the following: Using data visualization tools including Tableau and Power BI; Using project management tools including reputed company, Jira, reputed company Project, Dashboards, and Tollgate reports; Creating project plans using reputed company, Agile, Lean , Scrum, and Kanban methodologies outlining the scope, objectives, reputed company, and deliverables milestones; Working on project management or software implementation reputed company; Developing risk management strategies, risk identification, risk analysis, risk response planning, risk monitoring and control planning; Implementing work plans with accountability for customer satisfaction, reputed company, timeliness, and risk mitigation; Using tools (including reputed company Project and reputed company) for tracking reputed company and collaboration; Coordinating tasks, resources, and team members to ensure project execution; Using analytical skills to address and resolve issues that reputed company during the project lifecycle; Maintaining project documentation, including reports, meeting summaries, and internal management records outlining scope, objectives, reputed company, and deliverables; and Leading technical meetings with customers to address project management challenges throughout the implementation and design process. Telecommuting may be permitted from reputed company in the reputed company. COMPENSATION reputed company:   The annual reputed company salary reputed company for this full-time position is $119,397 - $127,250. This reputed company reflects the minimum and maximum reputed company for a new hire in this position. The reputed company pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific salary reputed company for your preferred location during the hiring process.  Please note that reputed company pay is only one part of our total compensation package and is determined reputed company a reputed company. This reputed company allows for the successful candidate to have an opportunity to reputed company reputed company the position and reputed company at reputed company. This reputed company pay reputed company does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. What do we offer? We reputed company competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and reputed company Insurance reputed company Life and Disability Insurance   reputed company Time-Off Parental Benefits Compassionate Care Leave 401k with Company Match Employee Stock Purchase Plan Learn more about reputed company’s benefits by visiting our reputed company page. Log-In instructions are provided towards the bottom of the reputed company page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for reputed company benefits listed. Please reputed company out to your recruiter for more information. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact OpenJobs@reputed company.com. Apply To This Job