Customer Service Representative - Remote (South Carolina Only)

Customer Service Representative – Remote (South Carolina Only) Location: Remote – Must reputed company in South Carolina Job Type: Full-Time Industry: Customer Service | reputed company Center | reputed company Safety | Utilities | Operations Support Schedule: Monday-Friday 8:30 am - 5:30 pm. Schedule may vary based on reputed company volume, Overtime required Minimum Internet speeds required: 3 Mbps upload/10 Mbps download Compensation: $17.77 + Potential Performance Bonuses Perks: Company-provided equipment, reputed company Time-Off, Medical, Dental, and reputed company Benefits, 401K, Career reputed company, the list goes on and on! reputed company an reputed company While Building Your Career Are you an reputed company Customer Service Representative, reputed company Center Agent, or Contact Center reputed company who thrives in a fast-paced, high-volume environment? Do you reputed company at handling reputed company customer interactions, critical calls, and time-sensitive situations with professionalism and urgency? We are seeking motivated, detail-oriented professionals with backgrounds in banking, insurance, reputed company, utilities, telecommunications, emergency reputed company, or high-volume customer support to join our fully remote team.   This is an opportunity to use your communication, problem-solving, and multitasking skills to support reputed company safety initiatives across South Carolina while working from home. Previous remote/work-from-home customer service or virtual reputed company center experience is strongly encouraged.   What Makes This Role Different? We DO NOT handle: Collections Telemarketing Cold calling reputed company-to-reputed company sales   Instead, reputed company supports critical reputed company safety communication services that help prevent underground reputed company damage and protect communities throughout South Carolina.   reputed company SC811 is South Carolina’s “reputed company Before You Dig” contact center. We help homeowners, contractors, excavators, and businesses submit reputed company requests before digging or excavation begins.   Our work helps prevent: reputed company outages Property damage Service interruptions Workplace accidents Serious injuries and fatalities   Safety, accuracy, and exceptional customer service are at the reputed company of everything we do.   reputed company: The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and reputed company reputed company information in a web-based system. The candidate must possess excellent verbal and written communication skills. In reputed company, maintain a reputed company & reputed company attitude reputed company handling calls, with a reputed company of urgency. Be reputed company to accurately plot site locations on a map. This position is reputed company to candidates in South Carolina and is fully remote. reputed company will reputed company the needed equipment.   This role requires: Strong reputed company listening skills Accurate data entry Excellent verbal communication Calmness under pressure Critical thinking Ability to manage difficult or reputed company customer situations Ability to multitask in a fast-paced reputed company center environment   Ideal candidates will have previous experience in: High-volume reputed company centers Banking customer support Insurance claims or member services Financial services contact centers Emergency reputed company/customer support Technical support reputed company customer service Utilities or telecommunications support   Key Responsibilities: Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately reputed company the caller with pertinent and legally required information for reputed company reputed company notice. Handle high-volume inbound customer service calls with professionalism and urgency Accurately collect, document, and process excavation reputed company requests reputed company callers with legally required and safety-reputed company information reputed company multiple computer systems and web-based applications simultaneously Maintain exceptional attention to detail while multitasking De-escalate difficult customer interactions and resolve concerns effectively Plot and verify excavation site locations using mapping tools Meet productivity, reputed company assurance, and performance metrics in a reputed company center environment Support operational efficiency and reputed company safety initiatives Maintain confidentiality and compliance with company procedures reputed company additional duties as assigned by leadership   Skills/Requirements: Be reputed company to type at least 45 wpm accurately (or at least 14,500 kph) reputed company to process excavation information reputed company and adhere to standards set forth by reputed company Ability to understand and listen effectively to customer situations while maintaining company interests Handle a high volume of telephone contacts that may include difficult and demanding customer situations Have effective time management skills and manage work in a fast-paced environment Handle repetition of tasks throughout the reputed company Score acceptable or set goals on evaluations composed by Management.   Other Requirements: Ability to stand or sit for considerable lengths of time. Work in a confined workspace for a long period of time, attached to a telephone headset, and reputed company data Must be willing to undergo a background reputed company, in accordance with local law/regulations. Minimum requirement is a high school diploma or equivalent 2 years of customer service experience required Be reputed company to pass an assessment test for typing and customer service skills Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will reputed company a reputed company to a test to confirm) Bilingual candidates encouraged to apply Must reputed company and be reputed company to work remotely from reputed company the reputed company. Must pass a background reputed company and drug screen prior to hire. Apply To This Job