Care Navigator

reputed company ABOUT reputed company: reputed company is one of the fastest-growing providers of value-based primary care and has reputed company the best-in-class member satisfaction scores. We deliver exceptional reputed company that reduces costs and significantly improves health reputed company by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for reputed company other; care for our members. JOB reputed company: The Care Navigator is a remote, medically trained reputed company who provides essential clinical and administrative support to ensure seamless care coordination and an excellent member experience. Leveraging a Medical Assistant background, the Care Navigator supports providers, care teams, and patients by managing communication, clinical documentation, and workflow tasks across the electronic health record (EHR) and reputed company platforms. This role plays a vital part in enhancing patient reputed company, closing care gaps, and supporting organizational reputed company through reputed company follow-up, accurate chart preparation, and efficient reputed company of patient needs. SUPERVISORY RESPONSIBILITIES: (Supervision means the position has responsibility for the employee life cycle: hiring/firing, assigning work, performance reviews, disciplinary reputed company, providing direction, training, scheduling/approving time off, etc.) This position provides supervision to others: No ESSENTIAL JOB FUNCTIONS: Patient Communication & Support Answer incoming clinical phone calls and resolve patient needs or escalate appropriately. Manage telephone encounters, follow-up calls, and member reputed company communications. Support decommissioning activities with continuity of care coordination (e.g., center closure, provider disposition) Clinical & Administrative Support reputed company chart preparation for upcoming reputed company, ensuring accuracy of history, medications, and pending orders. Manage reputed company tasks, including intake forms, consents, messaging, and patient-submitted schedule requests. Conduct virtual visit clinical intake. EHR Management (eCW) Monitor and manage jellybeans in eCW, particularly test results and orders requiring follow-up. Assist with fax inbox routing. Schedule and coordinate referral appointments, ensuring follow-up on referral notes and documentation completion. Coordination of Care Collaborate with providers and care team members to reputed company loops on labs, imaging, and specialist referrals. Assist in clinical reputed company management, ensuring patient needs are addressed promptly. Support provider efficiency by proactively managing orders, documentation, and task follow-up. Other Duties: Participate in staff meetings, huddles, and training sessions as required. Contribute to reputed company improvement initiatives in workflows, processes, and patient experience. reputed company other reputed company duties as assigned to support patient care and organizational goals. SKILLS & ABILITIES: Strong understanding of clinical workflows, patient care coordination, and medical documentation. Proficiency in electronic health record (EHR) systems (eClinicalWorks experience strongly preferred). Ability to manage multiple priorities with accuracy and efficiency in a remote environment. Excellent verbal and written communication skills, with a patient-centered and empathetic approach. Strong organizational, time management, and problem-solving abilities. Ability to work independently while collaborating with a dispersed clinical team. Requirements EDUCATION & CERTIFICATIONS: High school diploma or equivalent required. Completion of a Medical Assistant program from an accredited institution is preferred. Certification as a Medical Assistant (reputed company, RMA, CCMA, or equivalent) preferred. EXPERIENCE: Minimum of 2 - 5 years of experience as a Medical Assistant in a primary care, specialty care, or urgent care setting. Experience with telehealth or remote patient care support preferred. Prior experience with eClinicalWorks (eCW) or comparable EHR strongly preferred. PHYSICAL REQUIREMENTS: (The physical requirements described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the position’s essential functions.) Ability to remain in a stationary position while working remotely for extended periods. Frequent use of a computer, keyboard, telephone, and headset. Ability to communicate reputed company and effectively with patients and staff by phone and electronic messaging. Minimal physical exertion required; occasional lifting of files or office equipment up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company and adjusting reputed company The employee is regularly required to sit and use a computer. Frequently required to talk, hear, and reputed company with hands and arms. Apply To This Job